This review is for a different branch.
I deeply regret trusting LCF residential to deal with our house purchase. An unbelievably bad service in my opinion. Terrible communication, unresponsive, slow, vague, verging on complete incompetence.
We were buying a vacant property with no mortgage and no chain but it still took almost 3 months, largely because of delays caused by “Blue Team”
They took several days to respond to a simple email – that is when I got any response at all – and every time I called to speak to the person dealing with our case, she was apparently either “on another line” “in training all afternoon” “in an emergency meeting” or “not in the office today”
As the buyers, we were without doubt the least informed of everybody in the whole process, due to their incompetence.
On the one occasion that I was actually put through to the solicitor in charge of our case on the phone she came across to me as extremely rude and arrogant. She offered no advice or suggestions on the best way to proceed and gave sharp, abrupt replies to my queries. Furthermore, rather than answering my queries and putting my mind at rest, said “I’ll put it on an email for you”. But true to form, that email didn’t arrive.
Obviously, buying a house is a huge, lifetime investment and an extremely stressful and difficult time for anyone. As conveyancing is their profession, I expected an efficient, speedy and reliable service where I was kept informed of progress. This was certainly not the case. Their manner was more like I was a nuisance rather than a paying customer and their lack of communication, arrogance and unprofessional attitude made the whole process even more stressful.
Please learn from my huge mistake and avoid this company at all costs.
