We got off to a very bad start with simpson millar, in that our original conveyancer was completely unresponsive, uncontactable, and this continued for what was around 4-5 months. I had to stay on the phoneline for a very long time and push to talk to a manager, and insist that something happened to progress our case, as it should have been completed easily by this point. After this, a manager gave our case file to a new conveyancer, Sarah Wakeman, who was very understanding, very professional and helpful and completed our case within the next 4-5 weeks.
The consequences of what happened originally are that, we had to complete on the property we were selling (with a different conveyancing group) as to not lose our buyers, leaving us with nowhere to live and having to find short term accommodation. We also had to pay for a storage unit for our furniture, a van to move there, and consequently a van to move to house upon completion, we ended up having to do 300miles a week just taking taking children to school, and we also ended up having to pay the stamp duty, so as you can see, the delays made it extremely costly for us, and we believe this was all very much avoidable.
As stated earlier, Sarah was brilliant and apologetic on Simpson Millars behalf, despite non of the problems were caused by herself, she did her best to try to overcome and hurry the process along. If Sarah had our case from the start, I would have given 5 stars.
