National Accident Law Limited logo

National Accident Law Limited

4.5 | 63 Reviews 63 Reviews | Personal Injury
217 Total Company Reviews info icon Personal Injury | info icon 217 Total Company Reviews Personal Injury | info icon 217 Total Company Reviews

First Floor, Bevan House, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

0800 085 7665

Accepting new clients

First Floor, Bevan House, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657865

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National Accident Law Limited |

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4.5
Excellent
63 Reviews
90%
Value for
Money
90%
Success
Rate
90%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.5/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

National Accident Law Limited are accredited by

The Law Society accreditation awarded to National Accident Law Limited
Trading names:
• National Accident Helpline

Description

We thought it was time to create a personal injury law firm that really understands its customers. National Accident Law gives you responsive access to expert legal support that's friendly and efficient. Above all, we're easy to deal with - right when you need help the most. We understand personal injury and we appreciate how it affects people. That's why we place such emphasis on exceptional customer care.

Rankings by area of expertise

Local 2 / 7
National 410 / 11,168
4.7
Excellent
217 Reviews
94%
Value for
Money
11% above
national average
95%
Success
Rate
13% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

National Accident Law Limited are accredited by

The Law Society accreditation awarded to National Accident Law Limited
Trading names:
• National Accident Helpline

Description

We thought it was time to create a personal injury law firm that really understands its customers. National Accident Law gives you responsive access to expert legal support that's friendly and efficient. Above all, we're easy to deal with - right when you need help the most. We understand personal injury and we appreciate how it affects people. That's why we place such emphasis on exceptional customer care.

Rankings by area of expertise

Contact details

0800 085 7665
resolutionteam@national-accident-law.co.uk
https://www.national-accident-law.co.uk

Opening hours

Monday 08:00–20:00
Tuesday 08:00–20:00
Wednesday 08:00–20:00
Thursday 08:00–20:00
Friday 08:00–20:00
Saturday (Closed)
Sunday (Closed)

First Floor, Bevan House, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Reviews

4.5 /5 63 Reviews
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Star rating
    Review Source

    Rating

    Review Source

    Clients say

    The firm specialises in personal injury and road-traffic compensation claims, with expertise in litigation, medical referrals and securing favourable settlements. Clients praise clear, jargon‑free explanations, efficient case management and use of an online portal. Valued soft skills include compassion, patience, regular communication, reliability, professionalism and approachability; staff are described as supportive, proactive and reassuring, guiding clients through stressful situations and going above and beyond to achieve positive outcomes.

    friendly staff
    helpful support
    clear communication
    professional service
    timely updates
    stress‑free process
    successful outcomes
    easy to use
    good expertise
    highly recommended

    ReviewSolicitors Review List

    Profile image of Daniel Butler

    Daniel Butler

    Accident claim

    I used National Accident Law for when I got knocked over at Aston Fields My representative was Shane Connelly He was very helpful nice and friendly to speak with And helped me through every step of the way with my compensation claim No issues whatsoever and anything that I was unsure of whether it was too big or too small he was there to help and put my mind at ease I would certainly recommend him again should an unfortunate event happen and the company Dan Butler Bromsgrove

    A representative from National Accident Law Limited responded to this review

    Good morning Daniel, This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Shane here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Experience Team at National Accident Law

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Muhammad Abbas Waayne

    Muhammad Abbas Waayne

    Personal Injury

    Clear case updates and Clear Guided process

    I appreciated how the process was clearly explained to me with minimal jargon. I was kept in the loop through the online portal which was a reassuring record of the exchanges and updates of the process involved with the proceedings.

    A representative from National Accident Law Limited responded to this review

    Hello there, Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so. It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion. Thank you again and we wish you the best of luck moving forward. Kind regards, The Client Resolution Team at National Accident Law

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Katie Blundell

    Katie Blundell

    Verified

    Car accident

    Craig was an absolute delight. So kind and very clear when explaining. Honestly made me feel a lot better about the circumstances I’m in!

    A representative from National Accident Law Limited responded to this review

    Good afternoon This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Craig here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Resolution Team at National Accident Law

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Richard Longmore

    Richard Longmore

    Verified

    Successful injury claim

    From start to finish my case was handled extremely well Clear communication from start to finish

    A representative from National Accident Law Limited responded to this review

    Hello Richard, This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you have had a great experience with us and we're glad to have helped you on your journey to recovery. Putting our customers first is what we do, and it's great to see that shine through in your experience. Thanks again, and take care. Kind regards, The Client Resolution Team at National Accident Law

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Stevie-Lea

    Stevie-Lea

    DO NOT USE THIS COMPANY

    I recently had the displeasure of dealing with this firm of solicitors for a personal injury claim, and I can honestly say it was one of the most disappointing, upsetting and frustrating experiences of my life. From the outset, their communication was appalling. I was constantly chasing them for updates, and when I did manage to get through, the information was often vague and unhelpful. Their legal advice seemed questionable at best. I have been dealing with this company since May 2024 and they seemed unwilling to put in the necessary effort to build a strong argument to the point that when the claim was due to go to court, they decided they no longer wished to work with myself and are now trying to charge me nearly £10,000 for their costs even though they are supposedly a no win no fee company. I felt like they were just going through the motions, with no real commitment to achieving a positive outcome for me. As a result of their incompetence, my case dragged on for over a year, incurring significant additional costs. In the end, I was left with no choice but to take a loan to pay £2500 to the defendant solicitor’s and I am now having to fight to not pay national accident law over nearly £10,000. I put my trust in my case handler who reviewed documents for myself and ensured me all was okay however they are now claiming I breached my contract with themselves which is completely untrue and extremely hurtful. I would strongly advise anyone considering using this firm to look elsewhere. Their lack of professionalism and expertise will only lead to disappointment and financial loss. As a young woman, this has made me extremely suicidal as I am under immense stress due to their professional negligence. This company is trying to bully me into paying funds I do not have. If I could give them 0 stars I would! My biggest regret is ever having any dealings with this awful company and not reading reviews beforehand as this seems to be a common occurrence.

    A representative from National Accident Law Limited responded to this review

    Good afternoon, Thank you for taking the time to leave your review. I am sorry to hear you are dissatisfied with your experience. I can see that we have been in touch with you directly to resolve the matter and there is no need to provide any further details at this time. Kind Regards, The Client Resolution Team at National Accident Law

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Drezzio Karlous

    Drezzio Karlous

    Drezzio

    Very reliable and informative. Help me with my accident

    Hello there, Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so. It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion. Unfortunately we have been unable to identify you on our system, in order for us to pass on your kind words to the relevant person please can you email us at resolutionteam@national-accident-law.co.uk. Thank you again and we hope to hear from you soon. Kind regards, The Client Experience Team at National Accident Law

    0
    Collected on: Google collection source logo
    Profile image of Emma Cooke

    Emma Cooke

    Emma

    They helped me when I got run over on a zebra crossing and did amazing work made it stress free for me and was surprised of the out come... also recommend you to few people as well

    A representative from National Accident Law Limited responded to this review

    Hello there, We really appreciate the time you have taken to write us a review. Dayna will be so happy to see your comments and we've passed them onto her and the manager of the team. Thank you again and we wish you the best of luck moving forward. Kind Regards, The Client Resolution Team at National Accident Law

    0
    Collected on: Google collection source logo
    Profile image of mohamed ali

    mohamed ali

    mohamed

    Sure I would love to leave a big thanks to these people coz really they help me through alomsot a year to get my claim and they were very helpful, highly recommended them Thanks so much

    A representative from National Accident Law Limited responded to this review

    Good morning, It's great to hear from you - thank you for taking the time to leave us such a positive review. We're delighted to hear that you have been pleased with the service you have received and wish you all the best moving on from your accident. Kind regards, The Client Resolution Team at National Accident Law

    0
    Collected on: Google collection source logo
    Profile image of daniel pugh

    daniel pugh

    daniel

    Excellent experience kepted me update every step of my claim highly recommended

    A representative from National Accident Law Limited responded to this review

    Good morning, This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Amber here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto her. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Resolution Team at National Accident Law

    0
    Collected on: Google collection source logo
    Profile image of Tally-may Brown

    Tally-may Brown

    Tally-may

    Really amazing company – I would definitely recommend them. They were always on hand to help and answered every query and question I had throughout the process. The hard work and dedication they put into my case was exceptional, and I always felt like I was in safe hands. They kept me informed every step of the way and made me feel confident they were doing everything they could to achieve the best possible outcome. I had initially been offered a low settlement on two occasions, but National Accident Law fought for me and ensured I received the compensation I was truly entitled to. No amount of money can undo permanent damage, but knowing that I was fairly compensated gave me a sense of justice and closure. I can’t thank the team enough for their professionalism, support, and commitment

    A representative from National Accident Law Limited responded to this review

    Hi there - it's great to hear from you! Feedback is important to us - thank you so much for taking the time to leave your review. We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with Jodie. Kind regards, The Client Resolution Team at National Accident Law

    0
    Collected on: Google collection source logo

    Reviews

    4.7 /5 217 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm specialises in personal injury and road-traffic compensation claims, with expertise in litigation, medical referrals and securing favourable settlements. Clients praise clear, jargon‑free explanations, efficient case management and use of an online portal. Valued soft skills include compassion, patience, regular communication, reliability, professionalism and approachability; staff are described as supportive, proactive and reassuring, guiding clients through stressful situations and going above and beyond to achieve positive outcomes.

      friendly staff
      helpful support
      clear communication
      professional service
      timely updates
      stress‑free process
      successful outcomes
      easy to use
      good expertise
      highly recommended

      ReviewSolicitors Review List

      Profile image of Daniel Butler

      Daniel Butler

      Accident claim

      I used National Accident Law for when I got knocked over at Aston Fields My representative was Shane Connelly He was very helpful nice and friendly to speak with And helped me through every step of the way with my compensation claim No issues whatsoever and anything that I was unsure of whether it was too big or too small he was there to help and put my mind at ease I would certainly recommend him again should an unfortunate event happen and the company Dan Butler Bromsgrove

      A representative from National Accident Law Limited responded to this review

      Good morning Daniel, This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Shane here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Experience Team at National Accident Law

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Muhammad Abbas Waayne

      Muhammad Abbas Waayne

      Personal Injury

      Clear case updates and Clear Guided process

      I appreciated how the process was clearly explained to me with minimal jargon. I was kept in the loop through the online portal which was a reassuring record of the exchanges and updates of the process involved with the proceedings.

      A representative from National Accident Law Limited responded to this review

      Hello there, Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so. It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion. Thank you again and we wish you the best of luck moving forward. Kind regards, The Client Resolution Team at National Accident Law

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Anonymous

      Anonymous

      Verified

      Customer Service

      So professional and understanding. Took his time to speak to me with care and was listening the entire time with respect.

      A representative from National Accident Law Limited responded to this review

      Hello there, Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so. It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion. We are unable to locate your file based on the information we have and would be grateful if you could provide further information to us at resolutionteam@national-accident-law.co.uk to allow us to locate your case, if you are happy to do so. Thank you again and we wish you the best of luck moving forward. Kind regards, The Client Resolution Team at National Accident Law

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Katie Blundell

      Katie Blundell

      Verified

      Car accident

      Craig was an absolute delight. So kind and very clear when explaining. Honestly made me feel a lot better about the circumstances I’m in!

      A representative from National Accident Law Limited responded to this review

      Good afternoon This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Craig here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Resolution Team at National Accident Law

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Good

      How it is explained my mind at ease. Many returns

      A representative from National Accident Law Limited responded to this review

      Hi there, Feedback is important to us - thank you so much for taking the time to leave your review. We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with those responsible. Kind regards, The Client Resolution Team at National Accident Law

      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Sunday Abraham (Dens)

      Sunday Abraham (Dens)

      Sunday

      I can really trust National Accident Law for their fast service and immediate actions taking..

      0
      Collected on: Google collection source logo
      Profile image of D B

      D B

      A client

      It is the first time I have used this service. I have never been in an accident or anything like that. I am very appreciative of the help from the staff and also from the young lady who first took my case on and also Marcus who has been very helpful today. Thank you for being kind helpful and respectful during our conversations.

      0
      Collected on: Google collection source logo
      Profile image of Carlton James

      Carlton James

      Carlton

      The level of expertise shown by the organisation staff is of a high quality they took the time and effort to explain everything to me in a way that I'm comfortable with step by step.

      0
      Collected on: Google collection source logo
      Profile image of Armant

      Armant

      Armant

      Only good things can be said about NAL. They are with you to help you take every step in this process and support you the way you want. The process can take a bit of time but they will be there for you.

      A representative from National Accident Law Limited responded to this review

      Hello there, Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so. It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion. Thank you again and we wish you the best of luck moving forward. Kind regards, The Client Experience Team at National Accident Law

      0
      Collected on: Google collection source logo
      Profile image of Debby madden

      Debby madden

      Debby

      Nicola at NAL dealt with my claim, I cannot praise her enough Nicola made the process seamless, I didn’t have to worry about anything Many thanks Nicola

      Good morning, This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Nicola here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto her. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Experience Team at National Accident Law

      0
      Collected on: Google collection source logo

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