National Accident Law Limited logo

National Accident Law Limited

4.5 | 73 Reviews 73 Reviews | Personal Injury
243 Total Company Reviews info icon Personal Injury | info icon 243 Total Company Reviews Personal Injury | info icon 243 Total Company Reviews

First Floor, Bevan House, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Accepting new clients

First Floor, Bevan House, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657865

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National Accident Law Limited |

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National Accident Law Limited Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
Value for money: 89%
89%
Success
Rate
Satisfied with outcome: 89%
89%
Would
Recommend
Would recommend to friends and family: 89%
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

National Accident Law Limited are accredited by

The Law Society accreditation awarded to National Accident Law Limited
Trading names:
• National Accident Helpline

Description

We thought it was time to create a personal injury law firm that really understands its customers. National Accident Law gives you responsive access to expert legal support that's friendly and efficient. Above all, we're easy to deal with - right when you need help the most. We understand personal injury and we appreciate how it affects people. That's why we place such emphasis on exceptional customer care.

Rankings by area of expertise

The rankings below show the areas of expertise that National Accident Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

National Accident Law Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
Value for money: 93%
10% above
national average
94%
Success
Rate
Satisfied with outcome: 94%
12% above
national average
94%
Would
Recommend
Would recommend to friends and family: 94%
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

National Accident Law Limited are accredited by

The Law Society accreditation awarded to National Accident Law Limited
Trading names:
• National Accident Helpline

Description

We thought it was time to create a personal injury law firm that really understands its customers. National Accident Law gives you responsive access to expert legal support that's friendly and efficient. Above all, we're easy to deal with - right when you need help the most. We understand personal injury and we appreciate how it affects people. That's why we place such emphasis on exceptional customer care.

Rankings by area of expertise

The rankings below show the areas of expertise that National Accident Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - National Accident Law Limited

Opening hours

Monday 08:00–20:00
Tuesday 08:00–20:00
Wednesday 08:00–20:00
Thursday 08:00–20:00
Friday 08:00–20:00
Saturday (Closed)
Sunday (Closed)

First Floor, Bevan House, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Reviews

4.5 /5 73 Reviews
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Star rating
Review Source

Rating

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Clients say

What clients say about National Accident Law Limited

Clients praise the firm for handling personal injury and accident claims, particularly road traffic, cycling, pedestrian and motorcycle cases, with strong expertise in securing compensation, arranging medical assessments and pursuing claims to settlement or court where needed. Reviews highlight clear guidance, efficient case management and strong advocacy. Client-valued soft skills include professionalism, empathy, patience, perseverance, and excellent communication. Many felt supported, listened to and kept well informed throughout, with the team often described as friendly, reassuring, responsive and genuinely caring.

Great communication
Kept updated
Professional service
Supportive team
Clear explanations
Helpful staff
Stress-free process
Friendly staff
Quick responses
Persevered well

ReviewSolicitors Review List

Profile image of Daniel Butler

Daniel Butler

Accident claim

I used National Accident Law for when I got knocked over at Aston Fields My representative was Shane Connelly He was very helpful nice and friendly to speak with And helped me through every step of the way with my compensation claim No issues whatsoever and anything that I was unsure of whether it was too big or too small he was there to help and put my mind at ease I would certainly recommend him again should an unfortunate event happen and the company Dan Butler Bromsgrove

A representative from National Accident Law Limited responded to this review

Good morning Daniel, This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Shane here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Experience Team at National Accident Law

0
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Profile image of Muhammad Abbas Waayne

Muhammad Abbas Waayne

Personal Injury

Clear case updates and Clear Guided process

I appreciated how the process was clearly explained to me with minimal jargon. I was kept in the loop through the online portal which was a reassuring record of the exchanges and updates of the process involved with the proceedings.

A representative from National Accident Law Limited responded to this review

Hello there, Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so. It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion. Thank you again and we wish you the best of luck moving forward. Kind regards, The Client Resolution Team at National Accident Law

0
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Profile image of Katie Blundell

Katie Blundell

Verified

Car accident

Craig was an absolute delight. So kind and very clear when explaining. Honestly made me feel a lot better about the circumstances I’m in!

A representative from National Accident Law Limited responded to this review

Good afternoon This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Craig here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Resolution Team at National Accident Law

0
Collected on: ReviewSolicitor collection source logo
Profile image of Richard Longmore

Richard Longmore

Verified

Successful injury claim

From start to finish my case was handled extremely well Clear communication from start to finish

A representative from National Accident Law Limited responded to this review

Hello Richard, This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you have had a great experience with us and we're glad to have helped you on your journey to recovery. Putting our customers first is what we do, and it's great to see that shine through in your experience. Thanks again, and take care. Kind regards, The Client Resolution Team at National Accident Law

0
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Profile image of Stevie-Lea

Stevie-Lea

DO NOT USE THIS COMPANY

I recently had the displeasure of dealing with this firm of solicitors for a personal injury claim, and I can honestly say it was one of the most disappointing, upsetting and frustrating experiences of my life. From the outset, their communication was appalling. I was constantly chasing them for updates, and when I did manage to get through, the information was often vague and unhelpful. Their legal advice seemed questionable at best. I have been dealing with this company since May 2024 and they seemed unwilling to put in the necessary effort to build a strong argument to the point that when the claim was due to go to court, they decided they no longer wished to work with myself and are now trying to charge me nearly £10,000 for their costs even though they are supposedly a no win no fee company. I felt like they were just going through the motions, with no real commitment to achieving a positive outcome for me. As a result of their incompetence, my case dragged on for over a year, incurring significant additional costs. In the end, I was left with no choice but to take a loan to pay £2500 to the defendant solicitor’s and I am now having to fight to not pay national accident law over nearly £10,000. I put my trust in my case handler who reviewed documents for myself and ensured me all was okay however they are now claiming I breached my contract with themselves which is completely untrue and extremely hurtful. I would strongly advise anyone considering using this firm to look elsewhere. Their lack of professionalism and expertise will only lead to disappointment and financial loss. As a young woman, this has made me extremely suicidal as I am under immense stress due to their professional negligence. This company is trying to bully me into paying funds I do not have. If I could give them 0 stars I would! My biggest regret is ever having any dealings with this awful company and not reading reviews beforehand as this seems to be a common occurrence.

A representative from National Accident Law Limited responded to this review

Good afternoon, Thank you for taking the time to leave your review. I am sorry to hear you are dissatisfied with your experience. I can see that we have been in touch with you directly to resolve the matter and there is no need to provide any further details at this time. Kind Regards, The Client Resolution Team at National Accident Law

0
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Other Reviews

Profile image of Isha Kanu

Isha Kanu

Isha

My experience with NAL has been spectacular, I was very well taken care of and communication from everyone involved was great. When my accident took place in 2024, I wasn’t sure who to go to or what to do so I ended up doing research on different cases of people being in road accidents; this then led me to downplay and invalidate my case until I spoke to a friend about how I was feeling. Once I got in contact with NAL I felt heard and truly considered through the entire process; I want to saw thank you to everyone involved!!

Hello Isha, Thank you for taking the time to leave your review. I'm happy to hear that you had a good experience with National Accident Law. We prioritise our consumers in all we do, and I'm pleased to see that it shows in your experience. We will be sure to share your kind comments with those responsible. Thanks again, and take care. Kind Regards, The Client Experience Team at National Accident Law

0
Collected on: Google collection source logo
Profile image of sammy smith

sammy smith

sammy

National Accident Law, was very helpful with my claim. And when I wanted to know anything about how the claim was going. They replied quickly and kept my informed. So I am happy with the service I recieved from National Accident Law. 5 star service in my opinion 👍

from National Accident Law Limited

We’re glad to hear that you felt well supported throughout your claim. Sammy. Keeping clients informed and responding promptly is important to us, so it’s great to know this was your experience. Thank you for taking the time to share your feedback.

0
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Profile image of Pallavi Kshatriya

Pallavi Kshatriya

Pallavi

I had a positive experience with National Accident Law. They supported me throughout my claim and helped me get it settled successfully. The team was helpful, professional, and kept me informed throughout the process. I appreciate their support and would recommend their services to anyone who needs assistance with a claim.

A representative from National Accident Law Limited responded to this review

Hi Pallavi, Feedback is important to us - thank you so much for taking the time to leave your review. We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with those responsible. Kind regards, The Client Experience Team at National Accident Law

0
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Profile image of Beth Snowden

Beth Snowden

Beth

I was hit by a van nearly two years ago. I dont have any idea what to do. My friend said that I can claim a compensation. He gave me few list of the names of law firms/ companies that deals with " No Pay No Win". Luckily I've chosen National Accident Law. They were very supportive, kind and persevered throughout the process until it finalised with a positive outcome. I am very grateful to my litigator Peter Tansey for all his help which is much appreciated, and I strongly recommend the NATIONAL ACCIDENT LAW .

Hi Beth, We really appreciate the time you have taken to write us a review. We're delighted to hear that you have been pleased with the service you have received and wish you all the best moving on from your accident. Peter will be so happy to see your comments and we've passed them onto him and the manager of the team. Thanks again, and take care. Kind Regards, The Client Experience Team at National Accident Law

0
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Profile image of Gemma Mantle

Gemma Mantle

Gemma

⭐️⭐️ My experience with National Accident Law has been extremely disappointing. My claim followed a serious rear-end collision in December 2022, which left me with ongoing back, hip and nerve-related pain. The case took nearly four years, yet communication was often poor and I frequently felt I had to chase for updates. I had to repeatably ask to escalate I was also disappointed with the medical evidence obtained, as I did not feel it properly reflected the severity or duration of my symptoms. Despite still experiencing significant problems, I felt pushed towards accepting a settlement . And a large deduction was taken The process was stressful, confusing and lacked the support I expected from a legal firm. I appreciate that no outcome can ever be guaranteed, but I would have liked clearer advice, better communication and more confidence that my injuries and concerns were being properly represented.

Hello, Thank you for taking the time to provide us with feedback, We take your feedback very seriously and in order for us to look into this matter, I would be grateful if you can provide us with more details via email at resolutionteam@national-accident-law.co.uk in order for us to investigate further. Kind regards, The Client Experience Team at National Accident Law

0
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Reviews

4.7 /5 243 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about National Accident Law Limited

Clients praise the firm for handling personal injury and accident claims, particularly road traffic, cycling, pedestrian and motorcycle cases, with strong expertise in securing compensation, arranging medical assessments and pursuing claims to settlement or court where needed. Reviews highlight clear guidance, efficient case management and strong advocacy. Client-valued soft skills include professionalism, empathy, patience, perseverance, and excellent communication. Many felt supported, listened to and kept well informed throughout, with the team often described as friendly, reassuring, responsive and genuinely caring.

Great communication
Kept updated
Professional service
Supportive team
Clear explanations
Helpful staff
Stress-free process
Friendly staff
Quick responses
Persevered well

ReviewSolicitors Review List

Profile image of Daniel Butler

Daniel Butler

Accident claim

I used National Accident Law for when I got knocked over at Aston Fields My representative was Shane Connelly He was very helpful nice and friendly to speak with And helped me through every step of the way with my compensation claim No issues whatsoever and anything that I was unsure of whether it was too big or too small he was there to help and put my mind at ease I would certainly recommend him again should an unfortunate event happen and the company Dan Butler Bromsgrove

A representative from National Accident Law Limited responded to this review

Good morning Daniel, This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Shane here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Experience Team at National Accident Law

0
Collected on: ReviewSolicitor collection source logo
Profile image of Muhammad Abbas Waayne

Muhammad Abbas Waayne

Personal Injury

Clear case updates and Clear Guided process

I appreciated how the process was clearly explained to me with minimal jargon. I was kept in the loop through the online portal which was a reassuring record of the exchanges and updates of the process involved with the proceedings.

A representative from National Accident Law Limited responded to this review

Hello there, Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so. It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion. Thank you again and we wish you the best of luck moving forward. Kind regards, The Client Resolution Team at National Accident Law

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Customer Service

So professional and understanding. Took his time to speak to me with care and was listening the entire time with respect.

A representative from National Accident Law Limited responded to this review

Hello there, Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so. It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion. We are unable to locate your file based on the information we have and would be grateful if you could provide further information to us at resolutionteam@national-accident-law.co.uk to allow us to locate your case, if you are happy to do so. Thank you again and we wish you the best of luck moving forward. Kind regards, The Client Resolution Team at National Accident Law

0
Collected on: ReviewSolicitor collection source logo
Profile image of Katie Blundell

Katie Blundell

Verified

Car accident

Craig was an absolute delight. So kind and very clear when explaining. Honestly made me feel a lot better about the circumstances I’m in!

A representative from National Accident Law Limited responded to this review

Good afternoon This positive review means a lot to us, so thank you for sharing your feedback. I'm thrilled to hear that you had a positive experience with Craig here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him. Thanks again, and we wish you all the best moving forward. Kind Regards, The Client Resolution Team at National Accident Law

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Good

How it is explained my mind at ease. Many returns

A representative from National Accident Law Limited responded to this review

Hi there, Feedback is important to us - thank you so much for taking the time to leave your review. We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with those responsible. Kind regards, The Client Resolution Team at National Accident Law

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Savanah Ibbeson

Savanah Ibbeson

Savanah

Great service and kept me updated along the way

A representative from National Accident Law Limited responded to this review

Hello there, Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so. It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion. Thank you again and we wish you the best of luck moving forward. Kind regards, The Client Experience Team at National Accident Law

0
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Profile image of Helen Cook

Helen Cook

Helen

I was very grateful for Alex's perseverance to the conclusion of my claim. I couldn't have asked for better support during the complicated process it turned out to be.

from National Accident Law Limited

Helen, we appreciate your thoughtful feedback. Alex will be pleased to know that their dedication and support helped you through a complex matter. Thank you for placing your trust in us.

0
Collected on: Google collection source logo
Profile image of Isha Kanu

Isha Kanu

Isha

My experience with NAL has been spectacular, I was very well taken care of and communication from everyone involved was great. When my accident took place in 2024, I wasn’t sure who to go to or what to do so I ended up doing research on different cases of people being in road accidents; this then led me to downplay and invalidate my case until I spoke to a friend about how I was feeling. Once I got in contact with NAL I felt heard and truly considered through the entire process; I want to saw thank you to everyone involved!!

Hello Isha, Thank you for taking the time to leave your review. I'm happy to hear that you had a good experience with National Accident Law. We prioritise our consumers in all we do, and I'm pleased to see that it shows in your experience. We will be sure to share your kind comments with those responsible. Thanks again, and take care. Kind Regards, The Client Experience Team at National Accident Law

0
Collected on: Google collection source logo
Profile image of sammy smith

sammy smith

sammy

National Accident Law, was very helpful with my claim. And when I wanted to know anything about how the claim was going. They replied quickly and kept my informed. So I am happy with the service I recieved from National Accident Law. 5 star service in my opinion 👍

from National Accident Law Limited

We’re glad to hear that you felt well supported throughout your claim. Sammy. Keeping clients informed and responding promptly is important to us, so it’s great to know this was your experience. Thank you for taking the time to share your feedback.

0
Collected on: Google collection source logo
Profile image of Sami Kalliosaari

Sami Kalliosaari

Sami

NAL provides good and highly professional service with compensaton for win-only

Hi there, Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us. Thank you again, we wish you all the best. Kind regards, The Client Experience Team at National Accident Law

0
Collected on: Google collection source logo

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