Matter Type:
New home purchases and sales
Lucy
Collected on:
Did the job but rude and often slow to respond.
We were dealt with by Denise who seemed competent and polite. We were first time buyers, and therefore wasn’t 100% certain on the process and all the terminology, and explained this at the beginning of the process however she seemed, at times, very frustrated with us. At one point she complained about the overcautiousness of my partner (we only wanted to confirm something that had been incorrectly stated on a form) to my partner himself, as she mistakenly thought she was speaking with the vendors solicitor (they have the same name). Overall not the best but it did the job.
Was this review helpful?