Dilwyns Limited

I have been dealing with Dilwyns for a number of years in regards to an estate inheritance. This was a very complex situation and probably only one of its kind. With lots involved and much to navigate Dilwyns really had there work cut out. They do what needs to be done at no extra costs and are informative through the process. These were referred to estate via Tracing Direct so weren’t local to me and the beneficiaries were scattered around the world which also made the process a bit taxing but this wasn’t a problem to Dilwyns. The outcome wasn’t what we anticipated but that was no fault of theirs. I would recommend them

First response to my query was really good but no sooner that I signed up it went downhill. They were exstremely slow to respond to emails, questions and reporting back to me regarding my conveyancing. If I could give no stars I would. I was insulted by being accused of ranting when I was asking a reasonable question. I was in the smallest chain possible, yet took months to complete….absolutely horrendous. Causing stress and severe anxiety with their lack of communication.

I was getting estimates on conveyancing, since I was due to move down wales to start work etc, they claimed they had started on it already, as they could do it online. They were supposed to safeguard my deposit I put on a property and my partner at the time had not invested anything, they were also remortgaging my old home to release funds for the new one. I specifically requested they safeguard my deposit if my relationship was to fail... they did NOT tell me I needed a deed of trust or put one in place but they did actually put the request on the TR1, I didn't find this out until years later how this unraveled for me. I complained numerous times and was fobbed off on every one. The solicitor dealt with his own complaint instead of a higher partner and fobbed me off with a free will writing service, I can get that from my bank, they had the opportunity to put right what they had omitted in my request to safeguard my deposit. They have since been acting on my ex partner's behalf regarding the same property and have used the omittance of the deed of trust to the advantage of their client.. my ex... against myself who has previously been a client regarding the same property during the sale and split of sale proceeds. Unfortunately due to the time lapse the complaint couldn't be taken further by the ombudsman.. if you do end up using this firm, PLEASE make sure if you're purchasing a property that they're not acting for the seller too.... I would avoid this firm at all costs and get one that will act on your behalf, not the behalf of someone else.. using your money. If you have been stung by this firm, keep evidence and take it to the ombudsman and the SRA as soon as you become aware. If I can save someone else going through what I have, as it has been traumatic and expensive experience since I paid them to work on my behalf and they kept the best for their new client.... my ex.....

We have used Dilwyns on a number of occasions from purchasing our property, name change when I got married and handling a dispute. Excellent service and would highly recommend.

Awful. Calls not returned. Senior staff very rude and offhand. Could not care less attitude.