Red Kite Law LLP

Also known as - Red Kite, Morris Roberts, Lowless & Lowless, Lowless Commercial, Redkite Solicitors, Redkite Solicitors Inc George Tudor & De Winton, Redkite Solicitors Incoporating Harris Arnold, Redkite Solicitors Incorporating Orme & Slade, Redkite Solicitors Inc Charles Crookes, Redkite Solicitors Inc Phoenix Legal Group

1.0/5 2 Client Reviews Leave a review

How Red Kite Law LLP compares

Value for money

Excellent

Competitive

Poor

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NATIONAL AVERAGE

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

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2 Client Reviews

1.0/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    0
  • Very Good
    0
  • Average
    0
  • Poor
    0
  • Awful
    2
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Kenneth
Kenneth Added 2 weeks ago Report to admin This review is for a different branch.
November 10, 2020 20201110145105

Collapse under Covid

1

Prior to Covid I appointed Red Kite to sell my house and had for some weeks good initial service based on the Dursley office. With the advent of lockdown the lady handling my account was furloughed, as was the next incumbent a few weeks later. Contact became near impossible and has got progressively worse month by month since. I have left messages on personal voicemail lines, messages through switchboards and many e-mails, never receiving a return call and seldom even an acknowledgement of my call or mail. Two months ago I asked for my house, deeds back, and last week demanded them by e-mail - again, not even an acknowledgement. My calls to any local office are diverted to Pembroke, where I am promised a return call which never materialises. This rating results more from the organisational changes Red Kite have chosen to impose for the pandemic than from individual staff problems, but it seems to me the individuals can't compensate for a broken system.
I wish I could log half a star above, as one star is too generous.

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Tina
Tina Added 3 months ago 4 found this helpful Report to admin This review is for a different branch.
August 02, 2020 20200802170503

Absolutely disgraceful service .

1

Absolutely disgraceful service . Asked the question before we proceeded with
There services could they sort out are problem quickly and efficiently. They told us it would take maximum of six months and maximum of £2500.00. We are now in are eleventh month and approx £4500.00 ( which has been paid up to date) At the end of April 2020 they informed us that there hourly rate was increasing by £15 per hour and even back dated this to the beginning of April.???? Seems to be a licence to print money especially now they are asking for money upfront before they carry on with are case ??? Also we have
Made a complaint on line previously and have yet to receive acknowledgement
Of this??? Finally we have made numerous calls to there office to see how are
Case is progressing and we have had no reply .

Solicitor named in this review: Bianca Jones

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