On Wednesday 20 December 2023, I wrote an e-mail to Luke Cain at Barker Gotelee explaining that I wanted to buy a McCarthy Stone Retirement Apartment. McCarthy Stone themselves had advised me to use Barker Gotelee. I received a reply the very next day setting out procedures that would be followed and offering guidance on selling of my, then, present property. My case was taken on by Solicitor Laura Veal and I was invited to attend their offices at Martlesham, which I did on Tuesday 16 January 2024. I found Laura to be very helpful and efficient and very aware of security issues, which I found reassuring. Laura kept me informed at every stage of the operation and was always available to help me with any queries I had along the way. One time that stands out in my memory was when, on the telephone, she patiently went through a batch of forms with me, one by one. McCarthy Stones' original offer to purchase my house, as a quick offer deal, was not realised and I am very grateful for the guidance I received from Laura at that stage reference selling the house myself, which turned out to be excellent advice. The house was sold by a local estate agent and I moved into my desired Retirement Apartment on Thursday 6 June 2024. I have already recommended Barker Gotelee to many of my acquaintances if they should ever need help in moving house.