Ross Coates Solicitors

I instructed the firm back in December 2023 and was told that I would be able to exchange and complete by February 2024, which seemed reasonable for a simple sell of a flat to first time buyers.

The staff are so unhelpful and the customer service is shocking I actually feel like crying when I get off the call to anyone, this is when someone does pick up to me! They offer no clarify on what is holding things up and tell me to call back in a weeks time for an update! They are rude and make you feel like a nuance for even calling.

I get sent emails with 7 attachments including messages from my buyers solicitors with enquires, I just get told to read through them all and answer them but with no clear direction on what I should be answering and reading. I send them back only to get told a week later there was a few questions unanswered therefore the hold up is my fault, even though when sending back the emails I asked if I missed anything but with no response. I can call all day and no one will pick up, if they do I get told that someone will look at my case in a few days. I have never received such bad service but all I keep getting told is they are within timescales for this type of case and it could take upto 6 months, its just shocking! I really would not recommend to anyone

Its so sad that people can get treated this way and i really feel for myself and the buyers who are now very frustrated.

The staff here are diabolical and cannot even use correct grammar to send emails.
It took a year to sell a flat, even though they had an upfront payment in January 2023 to complete in a week, another way of getting money from you. Six months later it still wasn't completed so I asked for my money back, for then to be told if I did that, then I would have to go to the bottom of the list again. Then when I wanted to complain, I was told if they did that, then they couldn't act for me on my sale. I was to far in to change companies so let them carry on. They yesterday I got a call from my mortgate company after the sale completed in december 2023 (now 8th Feb 24} to say I had missed mortgage payments. When I called up they had forgot. What company forgets they have a spare £74,ooo in their bank accout???!!!

I’ve bought an house through auction and decided to go with this company due to there competitive quote. I’ve rang around 15 times with no answer and they are not progressing it but have deducted there deposit. As you may know, there is a 28 day limit on auction property’s and I feel like I’m in a situation where I would lose a lot of money.

After having had a really bad experience with Purple Bricks regarding the sale of my home and their recommended solicitors , I went to Ross Coates . What a relief Ms Guerreiro was there for us all the way what a difference between the 2 companies I cannot say how much I appreciate her help other than a BIG thank you Lucy .

I found any questions or issues quickly dealt with. Completed my house purchase in good time thanks to Claire Watson and her team.