Ross Coates Solicitors

Extremely unprofessional. They told me a date for my house exchange but I didn’t hear much from them. When I called them three days before the exchange they said their system was down and they would call me back. They didn’t call me back so I called them a day before my exchange date. They told me the exchange is no longer happening on that date. Poor communication. They gave me a new exchange date for six days later. I received a poorly worded email two days before my new exchange date to say the exchange isn’t going ahead. They were very quick to pass the blame onto the other solicitors in the exchange. Thankfully I hadn’t paid out for a removal service. If I had I doubt I would have been compensated.

They are the slowest solicitors I have ever used. They lied to us about their timescales and how long things were taking to get to them from 3rd partys. We have proof of this. It's took about twice as long to actually progress to closing than it should of. They didn't tell us we needed another 900 as we couldn't use the top up from the government isa until AFTER we signed the contract a day before completion meaning we had 24 hours to pull nearly £1000 out if thin air or lose over 10k. Then had the audacity to overcharge us from what they originally quoted on top of the hidden fees (there are a lot check the website) and charging us for services they didn't provide (eg the government isa fee when we couldn't use it in the end). They make many mistakes on very simple things like important documents containing the wrong information like the correct house number. They are very slow to reply to emails and good luck getting hold of them on the phone.

Avoid at all costs. 2 stars instead of 1, only because the person who did close the purchase seamed competent.

Made what should have been a major life event into a nightmare. Awful experience.

The worst solicitors I've ever used. About at all costs. The missed me off the freehold of a joint freehold flat. The produced a fake email apparently from me, saying I didn't want to be on the freehold. But still charged me £500 extra to deal with the freehold. Absolute robbing solicitors. Went through the complaints procedure to no avail as their so called independent solicitor that deals with complaints actually works for them to cover holidays. Went then to the law society which again were extremely unhelpful. How this firm is still in business is beyond me....

I was totally dissatisfied with the service I received from Team 1 at Ross Coates solicitors. On top of their normal fee I paid an extra £300 for an expedited service to exchange and complete prior to going overseas. No one ever answered the phone on the direct line to Team 1. I only managed to get through to reception after much waiting for the call to be answered. Exchange and completion toll place on the day I was leaving to travel overseas only because I delivered the signed TR1 form to the buyers solicitor by hand otherwise exchange and completion would have taken another week. Then the final delay was that the funds didn’t arrive in my account until 3 days later so I could not hand the keys to the buyer who had to wait until the following Wednesday to gain access to the property. I would not recommend anyone to use these solicitors who were slow and inefficient until they extracted a further payment to expedite a speedier completion.

Asked to help purchase my house. I end up being sued for £6500 because they don't know which banks they can and can't accept money from. Denied knowing it will cost me as much to get the money back. These are unprofessional, probably last in the class solicitors. I wish I'd never heard of them.

After a week of moving, we have not been paid the balance from our sales and purchase. After chasing Ross Coates many times, they promised to pay it. They never did. They say its delayed due to holidays. No response to the question when it will be paid! We are talking thousands of pounds. I've raised an official complaint with them. I will never use them again and I recommend others avoid them.

My experience with Ross Coates has been absolutely brilliant. They've made the Very stressful task of moving very simple and smooth. The entire team have been great. The journey has been clear and well guided throughout. Remesh Kaur the conveyancer was hugely impressive she demonstrated her wealth of knowledge and supported me throughout. I've spoken with Krishna, Dara and Shona whom have been super. Thanks you all.

My experience with Ross Coates has been absolutely brilliant. They've made the Very stressful task of moving very simple and smooth. The entire team have been great. The journey has been clear and well guided throughout. Remesh Kaur the conveyancer was hugely impressive she demonstrated her wealth of knowledge and supported me throughout. I've spoken with Krishna, Dara and Shona whom have been super. Thanks you all.

My experience with Ross Coates has been absolutely brilliant. They've made the Very stressful task of moving very simple and smooth. The entire team have been great. The journey has been clear and well guided throughout. Remesh Kaur the conveyancer was hugely impressive she demonstrated her wealth of knowledge and supported me throughout. I've spoken with Krishna, Dara and Shona whom have been super. Thanks you all.