Alex
They assume you know about Law
I contacted Lynn Murray & Co for some help and they assumed I knew about the law regarding this area, which I did not (which is why we asked them for help) and something came to light later on down the line which meant we could not go ahead. They then charged me for there time, however if they asked me the question at the beginning before the work had started I would have decided not to go ahead and no charges would have been incurred, instead they did not gather all the relevant information and went ahead and left me with a bill at the end. They should have asked me all the relevant questions to get all the information about my situation and then advised what I needed.
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A representative from Lynn Murray & Co responded to this review
Thank you for your review. We are sorry that you are not happy with the service you received. We are not allowed to respond to specifics about this matter due to client confidentiality however we would comment as follows: - 1. You came to us with very specific instructions having already spoken to your existing solicitor regarding the work you wanted us to conduct but you chose our firm as our fees were more reasonable. 2. You wanted us to do something that was not legally possible. We gave you an alternative which would have met all of your criteria but you did not want to pursue this. Consequently we do not see how you can say that we are at fault for this. 3. We only charged you half our original fees for the abortive invoice, which including VAT was under £200, despite the fee earner involved spending several hours on the matter discussing your wishes with you. Obviously we cannot keep all of our clients happy, but our other reviews, all 5 stars, indicate that all of our other clients who have taken the time to leave reviews are very happy with the service we provide.
