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Muve Conveyancing

02039074409

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Muve Conveyancing

How Muve Conveyancing Compares

Value for money

This firm - 90%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Muve Conveyancing on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Muve Conveyancing. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 78%
About Right 21%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 90%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Muve Conveyancing and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Muve Conveyancing performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 90%
No 10%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 90%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Muve Conveyancing and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Muve Conveyancing compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 90%
No 10%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Muve Conveyancing offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Client Reviews

4.5/5

Reviews summary

  • Excellent

    9116
  • Very Good

    1021
  • Average

    104
  • Poor

    132
  • Awful

    1088

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Ben

Ben

February 04, 2025

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Scarred me for life. Avoid.

Muve probably scarred me off moving house life and made a first time buyer purchasing an empty property take 6~ months. Here are the highlights:

• Weeks / months of “we haven’t heard back from the seller.” It took me asking them for their email chain out of desperation / boredom and realising they’d misspelled it. No apology from them, just “we can confirm you are correct.”

• Clearly only checked my account around 4pm on Fridays. Would ask for forms to be urgently printed / signed / on their desk Monday morning. Physically impossible unless working from home and with immediate access to a car; needlessly excruciatingly stressful.

• Uploaded a professional building survey to their document hub, with the only (simple) questions I wanted answers for. Upon completion when it was too late, they clearly demonstrated they had not once consulted or asked a question from it.

• Post-completion, was cold-called by someone from a different dept at Muve, not my Account Manager. Asked me to provide bank details over the phone as they were holding extra funds they legally had to return to me. I explained this was absurd; you have 6 months of bank statements on the document hub. He feigned ignorance / insisted. Against all judgment I provided them.

• 3~ weeks pass. No ‘refund’. I call Muve’s India-based call-centre which will be the only number they provide FYI, explain, they put me through, I explain. He got the last digit wrong. If they had JUST used the documents they had on file there would be no issue. As I explained how unprofessional this was in my frustration, the Muve employee stifled a laugh. I sent a summary of this exchange through their complaints system. Nothing.

From my calculations of what this circus cost me, I see Muve charged a total of £3,357.80. You can refund that, and THEN we can discuss compensation, or I will see to it that this review is THE most visible passage of text you will EVER encounter when you research Muve. Avoid.

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Stephen

Matter Type:

Residential Conveyancing

Stephen

February 03, 2025

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Poor Service

We were recommended to use muve by our estate agent as their usual solictors were acting for the other side (the buyers) - if we had've of known what a poor experience we were going to experience - we would've used a different local firm in the Richmond/Twickenham area.

We suffered mistakes, poor communication, additional costs, avoidable delays and staff who didn't always seem to understand what they need to do.

They were also not clear or upfront about transferring our data to be processed in Sri Lanka (even if it is a wholly owned subsidary). Both the EU/UK consider personal data transfers to Sri Lanka be "High Risk" without additional conntrols being implemented, but muve don't mention any thing about data security (such as compilance with any of ISO 27001, NCSC's Cyber Essentials Plus, NIST CSF, SOC2, or even UK-GDPR) on their Customer Charter web page.

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Muhammad Zohaib

Muhammad Zohaib

January 28, 2025

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The True Cost of Poor Conveyancing: My Experience with Muve

I strongly advise against using Muve's services due to my extremely negative experience. Despite some positive reviews, which I now believe are fake, my time with them was plagued by delays, poor communication, and a significant lack of professionalism and responsiveness from our initial engagement in August 2024. Their inaction and the numerous queries they raised five months after our initial engagement caused me significant stress and ultimately led to the failure of my property purchase.
Muve's mishandling of my case, including providing incorrect information about the exchange and completion deadlines, brought me to the brink of homelessness. During the second and third weeks of December, when I was expecting to move into my new property, Muve suddenly demanded documents from the management company, a process that typically takes a month. This last-minute demand left me scrambling to find alternative accommodation and forced me to pay my prospective tenant £1,000 to remain in my current rental while searching for a new property.
Muve's performance deserves the lowest possible rating, and it's unfortunate that there isn't an option to reflect that.
In the end, Muve charged me £525 for the work they have done (I guess they haven't done anything except making sure that myself, with my 2 kids, go homeless

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Stuart

Matter Type:

Residential Conveyancing

Stuart

January 17, 2025

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Great easy to use platform

Great easy to use platform, friendly and helpful staff, particularly Vishale if you're lucky enough to have her working on your case.

Our purchase was particularly difficult and ended up completing the day the mortgage offer expired due to issues of the sellers end.

The team at Muve worked overtime to get the sale completed.

Special thanks to Shavinda and Vishale, we appreciate all your hard work.

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Dr. Manoj

Dr. Manoj

January 13, 2025

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Worst services and lots of hidden charge, lack of experience

Muve solicitors service is worst services, all dealing people are inexperienced and operating outside UK, mostly from India. All their Google and trust pilot reviews are fake. I had highly traumatic and harassing experience with them. Got a house final burden due to their poor handling. Never go for them.
I would suggest not to choose them.

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Rebecca

Matter Type:

Residential Conveyancing

Rebecca

January 11, 2025

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Complete incompetence

4.4(3.8K)
Conveyancer in Richmond, England ‧ Closed
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Rebecca Birkin
8 reviews
If I could leave zero stars I would. Absolutely shocking service from start until finish, which took 6 months! …More

Jonathan Skinner
4 reviews·5 photos
a month ago
ref 900847 - I had amazing personal service from Manusha and Seyyed throughout my experience with MUVE. They handled all work professionally and did not hesitate to provide support by email and by phone. I welcomed their explanations and …More
Photo 1 in review by Jonathan Skinner

Muve Conveyancing (owner)
a month ago
Dear Jonathan,
Thank you for your wonderful feedback! We’re so glad to hear that Manusha and Seyyed provided exceptional service, offering support and clear communication throughout the process. It’s great to know they went the extra mile to ensure everything went smoothly. Your appreciation of their friendly and courteous approach means a lot to us!
Kind Regards,
Jayali

Team Muve

Kerry Harwood
9 reviews·3 photos
4 months ago
We chose Muve as they gave us the cheapest quote, by some considerable margin. So we were a little uncertain about the quality of work and care we would receive. However, we had a positive experience working with Muve. We found Abdullah and …More
Photo 1 in review by Kerry Harwood
1

Muve Conveyancing (owner)
4 months ago
Dear Kerry,

Thank you for sharing your experience with us! We're glad to hear that despite your initial uncertainty, you had a positive experience with Muve. It's great to know that Abdullah and Hemaangi were friendly and responsive, and that our online portal helped keep you informed throughout the process.

We appreciate your feedback regarding the paperwork on the day of exchange and understand how important it is to catch these details earlier. We'll use your input to help improve our processes moving forward.

We're thrilled to hear that you'd consider using Muve again in the future, and we're committed to making your next experience even smoother. Thank you for choosing Muve, and we look forward to working with you again!

Kind regards,
Thilan

Team MUVE

Naomi Slights
3 reviews
4 weeks ago
We couldn't be happier with our experience with Muve. From the very beginning, they were professional, responsive, and incredibly knowledgeable. They guided us through every step of the process, making sure we understood everything and …More

Muve Conveyancing (owner)
4 weeks ago
Dear Naomi,

Thank you for your review! We’re delighted to hear that your experience with Muve was professional, responsive, and smooth from start to finish. It’s wonderful to know that our team’s guidance, attention to detail, and commitment made such a positive impact on your property transaction. Your recommendation means a lot to us, and we’re thrilled we could help make your move a success. Congratulations on this milestone, and thank you for choosing Muve! 😊🏠

Kind regards,
Thilan

Team MUVE

Trustpilot Reviews
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Read Customer Service Reviews of muve.me.uk
We won National Conveyancer of the Year in 2021 and 2022, and have top review ratings on Trustpilot and Google. Quick completion. By investing in our technology ...
4.5(7,659)

Reddit · r/HousingUK
50+ comments · 2 years ago
Has anyone used Muve as their solicitors before? How are they? : r/HousingUK
I'm a first time buyer and Muve is a pretty cheap option. They don't have too bad reviews on TrustPilot but now sure how much I trust it. Has anyone ...
Spend the £200 more on a proper solicitor. It will be worth it. They are monumentally .
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Top answer · 12 votes
I was thinking of using them, however followed others advise and used a local solicitor ...
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DO NOT USE MUVE SOLICITORS. : r/HousingUK - Reddit
2 Jun 2024
I'm scared I've chosen a bad solicitor (Muve) : r/HousingUK - Reddit
27 Jul 2023
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DO NOT USE MUVE SOLICITORS.

Reddit ·
r/HousingUK
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320+ comments
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7mo
... reviews. Also note many are just obvious fakes written in the same pattern. I was also actually paid by Amazon voucher to leave one in 2022 ...
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ReviewSolicitors
https://www.reviewsolicitors.co.uk › ...
11190 Reviews of Muve Conveyancing rated 4.5/5 in Richmond | ...
Worst conveyancing company ever! Only reason we chose them was their cheap prices, but whatever was saved will barely cover the therapy costs that are needed ...
4.5(11,190)

trustpilot.com
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Read Customer Service Reviews of muve.me.uk | 2 of 369 - Trustpilot
Exceptional customer service lies at the heart of everything we do. ... We won National Conveyancer of the Year in 2021 and 2022, and have top review ratings on ...
4.5(7,659)

allAgents
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Muve - Customer Reviews
Avoid at all costs - They were so poor they eventually offered me a 50% refund on their fees if I went with another conveyancer after losing my buyer. Terrible.
1.2(22) · £-££

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Muve Failures (@MuveFailures) / X
"I would absolutely not accept an offer on your property if Muve are the buyers solicitors. They are slow, do not respond and add untold stress to the whole ...

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Muve London - Solicitors Reviews
Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National ...
4.1(227)

Muve
https://muve.me.uk
Muve: Fast Conveyancing Solicitors - No Move, No Legal Fee
4.6* on Trustpilot. Over 6,000 TrustPilot Reviews, and 4.3* on Google with over 2,000 reviews. No Move, No Legal Fee*. In the event that your sale or purchase ...
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Muve
They made my house move extremely stressful. I moved house 4 weeks ago and the client portal system they use to keep you updated is still saying it's 62% ...
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Rebecca Birkin
8 reviews
a minute ago
New
If I could leave zero stars I would. Absolutely shocking service from start until finish, which took 6 months!

Just the most unhelpful and useless team of people working on our case. From the beginning where they had the wrong purchase address on the portal for weeks, and where said they hadn't received our ID checks despite us doing them (this too them weeks to sort) to me having to constantly chase for updates and keep doing work for them and find information that we were paying them to do as part of their job! We enlisted them at the start of February 2024 and we didn't move house until 31st July and every step of the way it was one thing after another. In all, I ended up sending over 250 emails to them and others for them throughout the process

Even on moving day itself, which was a 200 mile move across country with two young children and our pets and we had put everything in place to make it easier like emptying the house out the day before onto the moving truck, there were still issues. We were promised we would have the keys no later than 2pm and we didn't get them until 5.30pm because Muve had messed up an invoice and not charged us the VAT. We paid immediately and it took them hours to sort the payment. Then an hour later, we were told they had messed up another part of the paperwork and we owed more money for the estate service charge. We were told they had noticed these issues in the days prior to the move, yet we weren't informed and instead had to endure the stress of trying to fix it on moving day itself.

To add insult to injury, I received an email on 9th August 2024 from their complaints team saying they were looking into our case and would get back to us. Since then I have emailed them 4 times asking for an update on this and have received no response at all. They do not care.

I would honestly say to anyone reading this review, PLEASE DO NOT USE THIS COMPANY! They will waste your time and your money and cause you untold amounts of stress. My husband and I are looking into how we can make a formal complaint it's that bad. Absolute bunch of incompetent idiots who don't have a clue what they are doing, and they aren't even based in the UK. I really wish I'd done more research before using them.

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A

A

December 13, 2024

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As bad as it gets.

Beyond awful. Had to give 1 star, but would quite have happily gone for minus stars. Took 5 months for a really simple move, had to chase them constantly for really simple things. They also aren't based in the UK.

They ended up causing me significant financial distress, as they didn't read a simple document which caused me to lose a significant amount of money. It took me 4 weeks of chasing to get it back. Even now they still haven't acknowledged what they have done. I ended up paying two mortgage payments as they paid money to a non-existent account, once again I had to chase to get that back. They introduced random fees along the way or added a service then told you afterwards it was chargeable.

They made my house move extremely stressful. I moved house 4 weeks ago and the client portal system they use to keep you updated is still saying it's 62% completed!!

When you challenge them, they don't accept responsibility they just blame someone else. I know they aren't expensive, but they aren't the cheapest either. With the additional fees ,the money they have lost me and the stress of having to deal with them I would strongly advise you to give them a wide berth.

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Ashley

Ashley

December 10, 2024

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Disastrous Experience – Avoid at All Costs

Ignored messages, extra costs & months long delays.

I highly urge you to look elsewhere for a conveyancer. There "agents" are based in Sri Lanka, so after you've signed up to use them, you will be assigned one of the agents. That is how they keep costs down. My experience with all their staff was horrendous.

Right off the bat, during my onboarding I was asked to send over a "Memorandum of Sales", I sent this to my agent (Navindi) within a couple hours. No response for exactly 7 days until she emails saying they are still waiting for it. After telling her I sent it, again no response for 6 days and 3 chasers. I had to email another member to see what's happening. Finally Navindi emails, apologises and confirms receipt of my email two weeks back.

The above sets a theme for how my experience went throughout the 8 months. Non stop delays from their side, I never felt they cared nor knew exactly what was needed.

It will take me too long to explain all the challenges I faced and how awful Muve are, here are a couple other things:

The Management pack took 3 months to come over to me after countless amounts of chasing and calls. Yes the sellers were slow to send this over, however I found out Muve received the pack a month before and forgot to sent it me. They kept blaming other colleagues saying "Oh I thought this was sent you by so and so".

Again the enquiries process took ages and they never updated me unless I harshly pushed for any info.

I never, never got through to my agent directly when calling and was always on hold. This is especially true when Shaadya was involved. After my call was answered I was always told "Shaadya is not available right now, can I take a message", every single time, which was untrue as when I pushed to speak to her, she answered. They were flat out lying.

I raised these complaints with them and Oshini was looking into these. The outcome of this was her admitting the process "resulted in delays and lapses in communication". They offered me £50 "as a gesture of goodwill". I declined and was then told "willing to increase our goodwill gesture to £75".

Towards the end of the process I luckily was in communication with the seller, and we managed to advance much quicker. They were disgusted with how my agents had been dealing with their guys and also complained for the slow work. I probably did more work along with the Seller then Muve did...

They have a horrible completion day rule which I recommend you inform yourself about.

After my completion day was set I asked for the final statement. A week after I asked, and ON THE DAY of completion they sent through. Why? Because there was extra costs including things I wasn't made aware of and it was too late to appeal this as they would "not transfer the funds to my seller and complete the purchase" unless these fees were covered.

I completely understand you may of read this review and thought "oh they were just a difficult customer". I gave them many opportunities and was incredibly polite until I needed to not be in order to get things done.

This is a company that doesn’t care about its clients. If you value your time, money, and sanity, please avoid Muve at all costs."

Please, I urge you to look for other conveyancers and not go through the same experience I had.

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George

George

November 17, 2024

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Terrible. Please avoid

I am currently doing a transaction with Muve as the solicitors recommended by my bank.
The process started out well but has turned into a nightmare as there is no movement at all for a month with zero updates and they ignore communication with me, the vendors solicitors as well as the estate agent or just straight up lie that they will move it along. I'm really shocked at the unprofessionalism and incompetence of their team. Please avoid and use other solicitors

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S

S

November 06, 2024

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Regret for choosing MUVE Conveyancing

Service was okay until my account manager went on annual leave. It's quite evident that I was redirected to a call centre. Communication was inconsistent and chasing for updates were frequent. On top on that, when I received the final bill (initially quoted £3,500, including a £474 opening fee) legal cost escalated to around the £4,351 mark. When I queried these charges (services that were solely carried out by other parties like my Mortgage broker and Chancel [church building] building searches) response style was repetitive and very robotic, cut and paste comments, to quote 'We note this has been included in the initial quote sent to you when you instructed Muve'. I was also a first time buyer, but somehow, they managed to charge me for a Stamp duty admin fee of £100!?

I feel angry, duped and deeply regret choosing them for my first ever home purchase - they worked in partnership with my estate agents and better to go independent for sure. Please do your research before agreeing or signing anything!

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Reviews collected from

Ali

Ali

February 10, 2025

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Ali

The best solicitors

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Emily

Emily

February 10, 2025

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Emily

We have just exchanged contracts!!😊
Rajitha and Adeeb were fantastic throughout the process and cannot recommend them enough. We were first time buyers therefore had many questions but they were always happy to help and responded to emails very quickly.

We are beyond thankful for all their help and support with buying our first house 🏡

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Vicky

Vicky

February 10, 2025

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Vicky

My dealings with the account manager and main conveyancer on my case(Arqib and Yasara, respectively) have been pleasant and any concerns or questions I raised were responded to in a relatively timely manner, reassuring me of any concerns or queries where necessary!

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Helen

Helen

February 10, 2025

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Helen

Unisith and Muniwara provided a first class professional service and kept me updated

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Tristan

Tristan

February 10, 2025

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Tristan

Used for my first house purchase. Good company to deal with and would use again in the future.

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About this branch

Regulated by

Council for Licensed Conveyancers

Legal services

Personal areas of law

  • Housing & Property
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Extending your Lease
    • Investment and buy to let properties
    • Lease Extensions
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Second charges
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land