Muve Conveyancing

I have just completed on purchasing my second property using the service of Muve. Again I can only say massive thank you for the great work carried out by my solicitor Umar Safras and his assistance Afareen Nihad, they kept me updated and answered all questions promptly, completed all tasks quickly. Ensuring that the purchase took place within 10 weeks without any issues. We'll done and thank you both for your great work. Look forward to working with you again. Strongly recommend both them

Where do I even start? I bought a leasehold property with Muve in 2024 and I was positively impressed by their portal and its user-friendly interface. But that's about all the positives... My conveyancer was based in Sri Lanka and I never received a single phone call from her, just email updates. When we were approaching the exchange date, they started adding several extras to my bill - and they tried to charge me much more compared to what is listed on their website! But more worryingly, the main issue became evident only well after completion. My conveyancer had failed to properly investigate service charge arrears. As it turns out, the management company was late in issuing their invoices, which has left me in debt of >£2000 for charges I should have never had to pay in the first place... I just wish I had gone with a local solicitor instead. I went with Muve hoping to save some money only to find myself paying MUCH MORE as a result of their poor transparency and callouness. I have raised a formal complaint with them over 2 months ago and I am yet to receive an update... RIDICULOUS!!!

They don't answer calls or emails for weeks at a time, say they will do the work, then don't, and add hidden fees, which they assured us at the beginning that they wouldn't—worst experience of a solicitor I've ever had.

My partner and I are very pleased with the excellent work that Umar and Shannel did in purchasing our house. They followed everything according to the law and kept us informed in a timely manner at all unexpected moments, thank you for your excellent work.

I would not recommend Muve based on my experience. This was a cash buyer transaction with no chain on either side, yet it took close to four months to complete. As a result, I incurred an additional month of mortgage costs that should never have been necessary on a transaction of this type. Once the case required active management, the service deteriorated significantly. Communication was largely email-only, and my case handlers would not proactively chase the other solicitor by phone, particularly outside of standard GMT working hours which I suspect they are based, even when delays were critical. I had to chase daily just to obtain basic updates, many of which I sourced myself via the estate agent or the other solicitor and then passed back to Muve. Despite repeated requests, Muve failed to make timely direct contact with the other solicitor. On several occasions, days passed without any action, while third parties were able to obtain responses the same day. This level of passivity is unacceptable in conveyancing. Even tho the seller solicitor myself and estate agent was all speaking daily. On the day of completion, I was effectively forced into a position where completion was delayed until the same day, enabling Muve to apply an additional £225 fee. This situation arose due to avoidable handling and communication failures earlier in the process, not due to any action on my part. The complaints and review process was particularly disappointing. Conclusions were repeatedly reached before Muve had access to the full email chains, including numerous sent emails that received no response. This made the review feel like a box-ticking exercise rather than a genuine investigation, with responsibility consistently deflected elsewhere. Even while the complaint was supposedly under review, responses were delayed or ignored. I requested a response again while drafting this review and received none. I am now escalating this matter to the Legal Ombudsman, as I do not believe the internal review was impartial or properly conducted. Based on my experience, Muve lack proactive case management, accountability, and effective escalation when issues arise. I would strongly caution others, particularly those expecting a smooth or time-sensitive transaction.

Fabulous experience with Ashen. Always polite, and up to date with information on the purchase of a sale and a purchase of property.

I had exalant experience working with this mortgage solicitors company. And specifically with Sumudu and Aneegha. They were professional, responsive, and explained every step of the process clearly. All documents were handled effectively and deadlines were met without issues. The whole mortgage process felt smooth and stress-free thanks to their expertise. Highly recommended.

Me and my partner recently bought a home with the help of MUVE. Both Aaqib (Conveyancer) Emasha (Account Manager) where incredibly helpful in the process. I would recommend MUVE to anyone.

We engaged Muve for taking care of the legal process for our first home purchase. We were glad that we did a right decision. Devkaran Rohan picked up our case as Account Manager and Kaushi Bandara as our solicitor. They were both very supportive and handled the entire process with lot of patience. It was a long journey and the process at times was running bit slow due to involvement of management company but the team handled everything very efficiently and took us through entire sale process brilliantly. I would definitely recommend Muve for conveyancing. I would like to thank both of them for helping us achive our dream home.

I big thank you to Kaushi and Shehan. Excellent and efficient service throughout the entire home buying process. Kaushi and Shehan both professional, knowledgeable, and very detail-oriented. Communication was always clear and timely, making the transaction smooth and stress-free. Highly recommended.