Review left by Steven Kyle

27th April 2026 Reference for Farley Dwek (Manchester), in Solicitor’s Review. My late mother’s NHS claim for CHC, Continued Health Care. At the grand old age of 99, in January 2023, my mother passed away. She had been a full-time resident in a Sussex care home for 6 1/2 years. She had received a good standard of care in the home, throughout her stay. For the last 3 years of her life, her osteoarthritis became pronounced, and she was virtually immobile. She quickly lost weight, and became bed-bound. The lady had several significant health care needs. In 2016, the family was obliged to sell the family house in Eastbourne, to begin to pay for the care home fees. In 2018, I had a tussle with the Sussex CCG (predecessor of the ICB) who initially decided that mother was not eligible for Funded Nursing Care (FNC). This decision was appealed, and the CCG subsequently decided in retrospect that FNC was applicable, and FNC was backdated to her arrival in the care home in 2017. Soon after her passing in January 2023, I contacted Farley Dwek (FD) to assist with a potential NHS CHC claim. Andrew Farley was most helpful, and he introduced me to Gill Cropper, a senior case manager at FD. Gill has been really great. She has made a big convoluted extended claim as straightforward as possible, always on hand with top quality, relevant advice. In early 2023, I paid a once-off fee to FD, and commissioned a Retrospective Review of my mother’s potential case. I am so glad I did this, as it has formed the basis of the CHC claim itself. We decided to make a CHC claim for the final two years of mother’s residency. By dint of perseverance, Gill has put together a substantial piece of medical and legal research , despite the care home health records being patchy and some of poor quality. However, in October 2025, the ICB came to the conclusion that there was no eligibility for CHC in these two years. They had their reasons for this. But with Gill Cropper leading, and with her extensive needs evidence to hand, she decided to appeal the ICB 2025 conclusion. We are of the opinion that several of the domains have been under valued by the ICB. Earlier in April 2026, we met with the ICB, via microsoft Teams online - this meeting is called a Local Resolution Meeting, or LRM. We discussed the various CHC domains, and Gill made it clear where and why we are disagreeing with the ICB case. Gill had prepared for this meeting very well. She had a real grasp of the headline banner material, as well as the details supporting my mother’s case. I could not have attended the LRM on my own. I have thanked Gill for her continued high quality support. We are hoping for a positive appeal outcome this time round. I do fully recommend the services of Farley Dwek. Gill Cropper has shown herself as a worthy legal advocate. Thank you Gill for all your hard work, professionalism and advice, over the last 3 years. Reference for Farley Dwek (Manchester) , provided by Steven Kyle, FCA. Son and Executor of his mother’s estate.