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Business process outsourcing (BPO) involves contracting a third party to perform back‑office services such as customer support, payroll, finance, IT, or HR functions. A solicitor drafts and negotiates master service agreements, data processing amendments under UK GDPR, and service level agreements, and helps with transition plans, governance, subcontracting, IP rights, audits, and termination. They counsel on risk allocation, data security, cross‑border transfers, regulatory compliance, and how to respond to performance failures or contract exits.
