Outsourcing agreements cover the transfer of a core business function or service to a supplier, including IT, facilities, or business-process services, under a formal contract. A solicitor working in this area drafts and negotiates the service levels, performance metrics, data protection, pricing, termination rights, and transition arrangements; reviews supplier due diligence and risk allocations; and helps with any dispute resolution or renegotiation if service quality falls short. The work often reflects complex governance, data protection, and commercial considerations.
What a solicitor handles in these matters
The arrangements hinge on defined service levels, pricing structures, data protection and confidentiality, and exit or transition plans. A solicitor handles drafting and negotiation of the master agreement and schedules, audit rights, subcontracting, change control, and risk allocation to protect the client against service failures and regulatory exposure.