Review left by Jon Cooke

I cannot recommend Vaishali highly enough. From start to finish, she provided an exceptional level of service during what became a considerably more complicated house purchase than we had initially anticipated. From the outset, communication was excellent. Emails were always answered promptly, the advice we received was clear and easy to understand, and whenever I needed to speak to her, my calls were returned quickly. I never felt that I was chasing for information or wondering what was happening. Most importantly, I had complete confidence in her advice throughout the process. It was clear from our conversations that she had a great deal of experience and a thorough understanding of the conveyancing process. She was able to explain things clearly without unnecessarily complicating them, and I always felt that our purchase was in very safe hands. She was consistently professional, approachable and polite, and I genuinely looked forward to dealing with her. Unfortunately, after a couple of months, the chain began to experience significant problems at the bottom end. The solicitor, estate agent and buyer there were frequently slow to respond, causing considerable delays and frustration for everyone further up the chain. In addition, inaccurate timescales for completion were provided, making the situation even more difficult to manage. Throughout all of this, our solicitor remained absolutely superb. She continued to deal with matters professionally, kept us informed and did everything she could to move things forward. Having someone so competent and dependable acting on our behalf made a huge difference during what could otherwise have been a very stressful experience. The final bill was exactly as expected, with no unpleasant surprises or unexpected additional charges, which was also very much appreciated. Even after we had completed and moved into the property, she went above and beyond. We discovered that a door lock was broken and that this had not been declared to us when we purchased the house. This required further work and correspondence on her part, yet she dealt with the matter for us without making any additional charge. That was an unexpected but particularly welcome example of how committed she was to providing an excellent service. Overall, I genuinely could not have been happier with the service we received. Buying a house is a major undertaking, and having a solicitor you can completely trust makes an enormous difference. I always felt that we were in experienced, capable hands and that our interests were being looked after.