I was rear ended by a driver who accepted full liability for the accident immediately. I contacted my insurers who advised that I would be dealing with their solicitors - Winns. I was also contacted by the insurers for the person who drove in to me, offering to arrange the costs of disposal of my vehicle and a replacement vehicle for a month - we live on a remote farm and have no other cars or form of transport. After being categorically told by Winns not to deal with anyone but themselves, I have had a nightmare for over 18 months now with them hounding me for the costs of the replacement vehicle ( a sum of over £5000). They have prepared entirely inaccurate witness statements on my behalf which I refuse to sign at which point they disappear for months only for a brand new person from Winns to contact me, again asking for access to my bank accounts and with yet another witness statement full of blatant untruths. I have now complained to the ombudsman and can only hope that someone, somewhere does what is necessary to stop these people. No-one needs the huge stress and hassle they have caused which feels especially unfair given that the accident was not my fault, the other driver immediately accepted full liability and I had all the necessary insurance.