Winn Solicitors Limited

Working with this company has been the worst experience of my life. No follow up calls, no empathy, no one listens in this company. They only read their own policies regardless of what the issue is. Working with this company will increase your blood pressure

The person, Bruce who I spoke with was very helpful, polite, and very clear in all the aspects of my claim. Even gave me time to sort and write things down. First class.

This company are a bunch of bullies. Liability Disputes: If the at-fault driver's insurance later disputes liability or refuses to pay the inflated credit hire rates, you may be held personally liable for the thousands of pounds in rental charges and they will bully you all the way claiming you will be liable to pay them thousands of pounds if you do not ho along with what they are asking. We were intimidated for over 2.5 years, had us in tears and were sick to the pits of our stomach because of these thieves! Do not ever get involved with them.

I am extremely disappointed with the level of customer service I have received. I have been waiting over two months for my claim payment to be released, and despite contacting support multiple times, I am repeatedly given the same information with no resolution or progress. I am very dissatisfied with how this matter has been handled and the lack of effective communication or follow-through.

My accident occurred on 19 December 2025, when another driver collided with the rear of my vehicle. Liability was admitted and the claim was handled by Winn Solicitors. The vehicle settlement itself was paid at the end of January, which I acknowledge. However, my experience with the handling of the case afterwards has been extremely disappointing. Since January, I have submitted evidence for several additional financial losses that arose as a direct result of the accident and the period during which my vehicle was unusable. These included travel expenses, insurance-related charges, lost glasses from the accident and other documented costs. Despite providing this evidence months ago, these items were not properly reviewed and I received very limited communication about the status of my claim. The most significant problem throughout the process has been lack of communication and unanswered correspondence: Multiple emails requesting updates went unanswered. My case handler changed without clear communication. I was not provided with the new handler’s contact details at the time. I repeatedly asked for written communication but often received phone calls instead of clear written responses. Because of the delays, I had to cover several accident-related expenses from my own funds while waiting for the claim to progress. I also explained in several emails from late January onwards that I needed clarity regarding the outstanding losses because I had to travel abroad due to serious family health circumstances. Unfortunately, those messages did not receive responses. Eventually, due to the lack of progress, I submitted a formal complaint. I have now been informed that the complaint has been referred to a Director for review in accordance with Winn Solicitors’ internal complaints procedure. I understand that legal claims can take time, but clients should reasonably expect clear communication, transparency and timely responses when a firm is handling their case. At the time of writing this review, I am still waiting for the remaining accident-related losses to be reviewed and resolved.