Alex Fraser
Shuiken Chan
I was happy with the lady Shuiken Chan who was very professionally dealt with my case and remained in contact with myself on a regular basis .
Slater And Gordon Uk Limited
City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, Tyne and Wear, NE1 4DP
Accepting new clients
City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, Tyne and Wear, NE1 4DP
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 838833
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Slater And Gordon Uk Limited only have 296 reviews listed.
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Slater And Gordon Uk Limited Review Scores & Client Satisfaction Overview
No Reviews
Value for
Money
Money
Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
83% below
national average
Success
Rate
Rate
Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
82% below
national average
Would
Recommend
Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
81% below
national average
Communication
N/A
Initial Impressions
N/A
Approachability
N/A
Documentation Accuracy
N/A
Legal Knowledge
N/A
Value for money
N/A
Accreditations
Slater And Gordon Uk Limited are accredited by
Trading names:
•
Accident Advice Helpline
•
Fentons (Part Of Slater And Gordon)
•
Claims Direct
•
Pannone (Part Of Slater And Gordon)
•
Compass Costs Solutions
•
Fast Claim Ppi
•
Compas Law Solutions
•
Slater And Gordon Lawyers
Description
Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.
Rankings by area of expertise
The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Practice areas not listed yet
Practice areas not listed yet
Slater And Gordon Uk Limited Review Scores & Client Satisfaction Overview
Very Good
Value for
Money
Value for money: 71%
Money
Value for money
12%
below national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
12% below
national average
Success
Rate
Satisfied with outcome: 64%
Rate
Satisfied with outcome
18%
below national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
18% below
national average
Would
Recommend
Would recommend to friends and family: 63%
Recommend
Would recommend to friends and family
18%
below national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% below
national average
Communication
3.6/5
Initial Impressions
3.9/5
Approachability
3.5/5
Documentation Accuracy
3.6/5
Legal Knowledge
3.7/5
Value for money
3.5/5
Accreditations
Slater And Gordon Uk Limited are accredited by
Trading names:
•
Accident Advice Helpline
•
Fentons (Part Of Slater And Gordon)
•
Claims Direct
•
Pannone (Part Of Slater And Gordon)
•
Compass Costs Solutions
•
Fast Claim Ppi
•
Compas Law Solutions
•
Slater And Gordon Lawyers
Description
Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.
Rankings by area of expertise
The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Contact & Locations - Slater And Gordon Uk Limited
City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, Tyne and Wear, NE1 4DP
Reviews
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Clients say
What clients say about Slater And Gordon Uk Limited
The firm appears strong in personal injury, road traffic accident, workplace/employment claims, medical negligence and SEND tribunal work, with several clients praising successful outcomes and meticulous handling. Clients particularly valued clear explanations, regular updates, patience, empathy, reassurance and a professional, supportive approach. However, some feedback was negative, citing slow or non-existent communication, difficulty cancelling enquiries, and an unclear sign-up process that caused unnecessary stress and delays. Overall, the firm is seen as knowledgeable and determined, but its client care is inconsistent when responsiveness falls short.
Kept updated
Clear explanations
Helpful support
Professional service
Quick responses
Good communication
Knowledgeable staff
Attention to detail
Slow communication
Unclear process
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Reviews
3.5
/5
296 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Slater And Gordon Uk Limited
The firm appears strong in personal injury, road traffic accident, workplace/employment claims, medical negligence and SEND tribunal work, with several clients praising successful outcomes and meticulous handling. Clients particularly valued clear explanations, regular updates, patience, empathy, reassurance and a professional, supportive approach. However, some feedback was negative, citing slow or non-existent communication, difficulty cancelling enquiries, and an unclear sign-up process that caused unnecessary stress and delays. Overall, the firm is seen as knowledgeable and determined, but its client care is inconsistent when responsiveness falls short.
Kept updated
Clear explanations
Helpful support
Professional service
Quick responses
Good communication
Knowledgeable staff
Attention to detail
Slow communication
Unclear process
ReviewSolicitors Review List
Lynda Murphy
Personal Injury
Injury claim
From start to end i was kept updated and Shuiken Chan took her time to explain everything and listen to my concerns through out it all, would highly recommend her.
A representative from Slater And Gordon Uk Limited responded to this review
Hi Lynda, Thank you so much for your 5* review and for your kind words about our colleague, Shuiken. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst
Dawn morran
Employment
Work claim
Linda fox was so understanding with me during my claim against my work place, she was helpful and always available to let me know where we were with my claim .
Legal experts tagged in
this review
A representative from Slater And Gordon Uk Limited responded to this review
Hi Dawn, Thank you so much for your 5* review and for your kind words about our colleague, Linda. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Matthew, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst
David Bridges
Personal Injury
Accident claim
Great service after my road accident and helpful to the end with my claim .
A representative from Slater And Gordon Uk Limited responded to this review
Hi David, Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards, Lucy Ellams Customer Analyst
Racheal
Personal Injury
Highly Recommend Mohammed Ali
I honestly cannot recommend Mohammed Ali highly enough. After being involved in an accident in 2023, Mohammed has been by my side throughout my case, It has been a journey, and I am genuinely so grateful that I had Mohammed by my side throughout it. From the very beginning, Mohammed was professional, honest, patient and understanding. There were times when things became difficult and stressful, but Mohammed always fought for me and made sure I was treated fairly. He always looked out for what was best for me and made sure my case was handled properly. He never made me feel like I was going through it alone. I overthink and worry a lot, and Mohammed has always been very understanding of that. Whenever I was feeling worried, paranoid or unsure about something, he would take the time to reassure me and explain things properly. He never made me feel silly for asking questions, even when I probably asked the same things more than once! I genuinely don't think there was ever a time when I needed help and Mohammed wasn't there. Whenever I emailed him, he would always reply and make sure I understood what was happening. I always felt that he listened to me, understood my concerns and genuinely cared about helping me. What I appreciated most was his honesty. He was always straight with me and never made promises just to make me feel better. I trusted his advice throughout my case, and I always felt that he was doing everything he could for me. He fought for me when I needed him to and always made sure I was supported and treated fairly throughout my case. Going through a case like this from the age of 21 to 24 was a big part of my life, and having someone as supportive as Mohammed made such a difference. He was not only professional but also kind, patient and understanding. I never felt like I was just another client. Now that my case has finally come to an end, I can honestly say that Mohammed is one of the best people I have ever worked with. I am forever grateful that he stuck by me, supported me, answered all my questions and reassured me whenever I needed it. I would 100% recommend Mohammed Ali to anyone looking for a solicitor. I honestly could not have asked for anyone better to have represented me!
A representative from Slater And Gordon Uk Limited responded to this review
Hi Racheal, Thank you so much for your 5* review and for your kind words about our colleague, Mohammed. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Gulderen, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst
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