Slater And Gordon Uk Limited

Ms Karen Murray dealt with my case and did an excellent job in negotiating a great settlement for me.
I strongly recommend Slater & Gordon.

Slater + Gordon had a slick sales department you would expect from a large company that efficiently answered all questions by phone and email so after paying the deposit they quickly took property details via online portal and provided all the paperwork to begin the process. We received our solicitors details, which I passed on to all parties and downloaded the Slater + Gordon app so progress could be tracked and waited.

And waited.

A few weeks later the Estate agent contacted us saying they could not contact the solicitor to get an update and informed us that our solicitor details were not correct and another solicitor was now dealing with the instruction. Confused, I phoned Slater + Gordon, and soon found out that the slick sales department had another purpose.

First I accepted that the solicitor was busy and so they would call me back, next day no call, so I called S+L again. I was told I must wait 48 hours. Still no call back. A week later and no call back. Several calls to S+L later and I soon questioned if Slater + Gordon actually had any solicitors, or anyone else at the company as I asked to speak to the solicitor, paralegal, anyone in conveyancing, a manager, the managers manager, a partner, director and even the office cleaner.

Phone calls and emails were ignored until some seven weeks later I got an email from a paralegal telling me our identity check had not been done, therefore they were not obliged to carry out any work. WOW. Seven weeks waiting, numerous calls and emails and this is the response.

So we had to search for a local solicitor to verify our identities, costing more time and money. Again most solicitors were working from home so walking up the street knocking on doors was a waste of time, but after a week and lots of phone calls, emails and pleading we managed to find a litigation lawyer who would verify our identities in between representation in court. I won’t say how much it cost, but most people don't earn that much in a day, and could only dream of being paid that much to look at a face, check a passport and sign your name. It took less than two minutes.

We sent the verification to Slater and Gordon and waited. They received the documents so had no excuses, yet still no replies. Both our buyer’s solicitor and estate agent could not get information. Finally our buyer snapped and demanded we change solicitors, which we had to do.

Rather than try locally we decided to try a solicitor nearer the property. Of course this took more time and while doing this I am trying to recover my money from Slater + Gordon. They ignored formal complaints, turned off the phone to the complaints department, so could only be contacted by email and ignored those too.

SRA should be aware Slater + Gordon have only provided a partial refund there is still an outstanding debt.

It's been 1.5 years, 3 change of solicitors, 2 raised complains with the complains team. And the case i have pending with this firm is tied up as the 4th solicitor is to be assigned.

The case to be clear is a straight forward case which requires solicitors to just follow up and not get their hands too dirty.

Management take note. Clearly it's falling on deaf ears. Clealry you are unable to retain solicitors or hiring bad ones. And stop giving timiles that you can't even stick by. Last promise made was a solicitor will be assigned in 24hrs. It's been more than 10 working days now. Client has to ask stays updates when solicitors and the firm should be letting client know next steps.

Shocking and disappointing comes to mind when your firm name comes up. Trust me with this way of working, lasting in this competitive world will be a challenge.

Very poor experience using S&G when selling my flat. Everything went OK until the day when I and the buyer had expected to exchange contracts. Then suddenly S&G demanded I send them certified copies of my identity documents - even though they had seen the originals just two months previously. So I sent the copies, because the b**tards had me over a barrel.

Then I thought that everything was done - remember, I'd already expected to complete the sale on the day of the unexpected demand for ID. But no. They kept delaying and doing 'final checks'. Every day I hoped this would be the day and every day it wasn't. My buyer was tearing his hair out. I was seriously worried he would withdraw from the sale.

Getting hold of S&G staff on the phone was difficult and my buyer's solicitor couldn't get through at all, which is insane. And when I did get through, they kept fobbing me off and refusing to give an exchange date.

I put through a formal complaint to S&G and they've flat out ignored it, which is unacceptable behaviour for a regulated entity.

Do not use awful company to deal with. Unhelpful never return calls expect you to book appointments to speak with your designated client support and yet they never return calls. I will never use this poor excuse for solicitors.

No words can describe the shambolic conveyancing department, had my case since July 2021 still no further forward, they alter use to correspond with the sellers solicitor they refuse to correspond with myself, email daily and my emails continue to be ignored daily, the customer service team and Client care team acknowledge your complaint but do absolutely nothing, since they took my case I have had 3 team member leave the team with another three taking the case over, who are just as bad if not worse as they actually reply to your emails with “we will get back to you today” but don’t! Law society and legal ombudsman are obviously going to ha e to get involved in this one bit please please avoid them for conveyancing at all costs!!