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Slater And Gordon Uk Limited

0161 383 3500

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Slater And Gordon Uk Limited

How Slater And Gordon Uk Limited Compares

Value for money

This firm - 42%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

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Would recommend to
friends and family

This firm - 34%
National Average
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ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Slater And Gordon Uk Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

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Satisfied with
outcome of matter

This firm - 36%
National Average
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ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

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Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Review Sources

Client Reviews

2.1/5

Reviews summary

  • Excellent

    13
  • Very Good

    0
  • Average

    0
  • Poor

    0
  • Awful

    33

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Liza

Liza

September 15, 2021

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AVOID AT ALL COSTS

I am at a loss to express just how bad the customer service is from Slater & Gordon. The service or rather lack of it really is the worst I have ever received. I instructed for conveyancing services in May 21 & despite endless phone calls & emails it is now mid September & I have never once spoken to my case handler. If my sale doesn't complete by the end of September then the sale will collapse yet still no response from Slater & Gordon other than a standard generic email stating they will look into it. They really do not care abour your situation once you have instructed it's like you fall into a big black hole. You can never get past the switchboard asvisor who does the same thing everytime, apologies & says she will send another message to the case handler, apologies mean nothing if nothing changes, the apologies very quickly become worthless. They're like robots who just read off a script with the same response " I apologise but the only thing I can do is send another message " after at least a dozen messages being sent its very apparent these messages are pointless.
The client care team are just as bad & send another generic email we will look into & again no other response or follow up. You can't even speak with the client care team as it's just an answer machine telling you to send an email!

I and have asked how I can make a formal complaint, surprisingly nobody seems able to advise me or has bothered to reply as how I can actually do this.

Slater & Gordon you really do need to review your customer service, your clients pay extortionate fee's for such appalling service, do you actually care how you treat your clients so poorly once they have instructed, simply the worst customer service I have ever come across!

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Liza

Liza

September 15, 2021

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AVOID AT ALL COSTS

I am at a loss to express just how bad the customer service is from Slater & Gordon. The service or rather lack of it really is the worst I have ever received. I instructed for conveyancing services in May 21 & despite endless phone calls & emails it is now mid September & I have never once spoken to my case handler. If my sale doesn't complete by the end of September then the sale will collapse yet still no response from Slater & Gordon other than a standard generic email stating they will look into it. They really do not care abour your situation once you have instructed it's like you fall into a big black hole. You can never get past the switchboard asvisor who does the same thing everytime, apologies & says she will send another message to the case handler, apologies mean nothing if nothing changes, the apologies very quickly become worthless. They're like robots who just read off a script with the same response " I apologise but the only thing I can do is send another message " after at least a dozen messages being sent its very apparent these messages are pointless.
The client care team are just as bad & send another generic email we will look into & again no other response or follow up. You can't even speak with the client care team as it's just an answer machine telling you to send an email!

I and have asked how I can make a formal complaint, surprisingly nobody seems able to advise me or has bothered to reply as how I can actually do this.

Slater & Gordon you really do need to review your customer service, your clients pay extortionate fee's for such appalling service, do you actually care how you treat your clients so poorly once they have instructed, simply the worst customer service I have ever come across!

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Edward

Edward

September 07, 2021

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Slater and Gordon fail on conveyancing

I am dealing with their Manchester office for a simple house purchase (no chain, no mortgage). Everything was fine till June when my solicitor left the firm. Since then I have received one two-sentence email from the replacement solicitor, Kavita Uppal. The other side tells me that we are ready, and I am ready with funds. But nothing heard from S&G. No response to my emails. No way to reach anyone by phone. Requests for call back made but these are ignored. Complaints made but nothing happens. I have been simply unable to talk to anyone on the team for weeks on end. Probably the worst service I have ever received and this has caused me serious mental distress.

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Katie

Katie

August 29, 2021

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Do not use!

We are facing homelessness because of the incompetence of Slater and Gordon. I have never left a bad review before but I really feel that other people considering using them for conveyancing need to be warned about this before choosing them.
Right from the start our communication with them has been extremely limited. Our solicitor was changed without warning halfway through the process. We went days, sometimes months without hearing from anyone. Our calls were never returned and emails left unanswered.
We were told initially that our house would complete in May, as it is a new build house and we are moving out of rented accommodation. This was then pushed back to June. It is now September next week and we have still not completed the sale.
Our solicitors were aware that we had a fixed term tenancy ending at the beginning of August, and we were told there was ample time to complete the sale. We managed to get our tenancy extended for a month but we now need to leave. We haven’t got any other accommodation because whenever we have asked how soon away completion is, we are told a couple of weeks - it is now getting on for over 6 months of this.
We have even paid our entire savings to Slater and Gordon which meant closing our Help to Buy ISAs. They instructed us to do this a month ago so that we were ready to complete - we are so concerned about our money as we still don’t have a date for completion.
Any time we have tried to call them we can never get through. One day we tried to call over 100 times and got no answer. We really wouldn’t have tried to call so much if we knew what was going on but we are now in a desperate situation! We have called customer services who tell us we will get a call back, this has never happened.
Please don’t make the same mistake we did and DO NOT USE THIS COMPANY. Use a company that might charge slightly more but will actually update you and not just say they are “too busy” for months on end!

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Ashley

Matter Type:

Investment purchases and Buy to Let

Ashley

August 27, 2021

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USELESS

Do not use you can never get hold of them 12 weeks not even started our property purchase

we have been trying to get hold of someone for weeks they are delaying a property purchase USELESS!!!!

UPDATE 1 month on still no response to our emails a terrible company criminally negligent (hai1527/1)

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John

Matter Type:

Residential Conveyancing

John

August 24, 2021

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Worst Company in the World (Ever)

Totally agree with the comments of Jenny (Aug 12) and John (Aug 8). Also, I would only give ZERO stars and not the minimum of 1 star. My review is a ZERO star review. Absolutely useless Conveyancing service! A 10 year old child could do a better job! DON'T USE THIS COMPANY, especially if, like me, you are using them as Conveyancers for Selling your own property and Buying another property. They don't return your calls and take forever to answer emails, never fully with the questions you want answered. They are never open and honest and consistently want to pull the wool over your eyes. They don't value Clients and are the most UNPROFESSIONAL people I have ever dealt with in over 30 years . Especially, DON'T USE MATTHEW HOWARD or GAYNOR MCCORMICK - USELESS! Gaynor has a non-existent email address and no-one wants to give out her proper email address. I've escalated and registered numerous official complaints to Slater and Gordon, via their non-helpful 'Helpdesk', and been advised that a Senior Manager will be calling me within 72 hours. I'm still awaiting a call after 2 weeks! I've also logged a complaint with the Legal Ombudsman and will be taking all my matters further.

It has got so bad , that there is a strong chance my House Moving Chain will COLLAPSE, due to mainly one person's incompetence, MATTHEW HOWARD - he doesn't care, he is totally incompetent, hasn't got a clue about providing a service to clients, and never answers your questions.

DO NOT BELIEVE ANYTHING SLATER & GORDON SAY. I left the same review , 6 days ago, on Google Reviews and Charlie Medworth (S&G Customer Analyst) advised me that someone would be contacting me ASAP. No-one from S&G has made any effort to contact me in the last 6 days, or anytime in the last 5 months. Also, the incompetent Matthew Howard (Conveyancer) has , at my request , been replaced, but the level of Service is still just as bad.
I will be sending an email to the CEO , David Whitmore, letting him know of the appalling level of service. DO NOT USE SLATER AND GORDON.

I have left a similar review on Google reviews and Trustpilot and will also be leaving a review (ZERO stars equivalent) on any other Review websites.

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JENNY

Matter Type:

Residential Conveyancing

JENNY

August 12, 2021

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Conveyancing: nightmare

Conveyancing: avoid.
Please, do take the negative comments regarding the conveyancing department of Slater and Gordon seriously. I did not initially, believing them to be another internet exaggeration. Now, I have to change solicitors after 5 months due to gross incompetence - bordering negligence.

We had two solicitors quit the firm whilst working on our case which already is a bad sign; the second one quitting even though completion was allegedly "imminent".

During the past months we have been tossed from one paralegal to the next, had documents lost, been lied to in writing on two different occasions, and never talked to anyone on the phone despite repeated pleas to be contacted.

Please take notice of the many complaints raised at the Legal Ombudsman by other customers.

Ps - I have also left this review on trustpilot

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John

Matter Type:

Car Accident

John

August 08, 2021

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Deplorable Company


Without Malice

Slater and Gordon must be the worst company in the UK
well over 1 year ago I had an accident and the effects gave me numbness and pain in both my hands...It was that bad that daily I would get sharp shooting pains down my arms and like a knife being stabbed into my hands... so I called this deplorable company in... to cut a long story short they used a medical company called Premex and this company would phone me up asking if I was OK after 10 or so weekly phone calls I told Premex they were morons and for this they charged me £50 for each time they phoned.. I could have got the Samaritans to phone me and ask the same for free...whilst Slater and Gordon sat on their backsides doing nothing,,, So I complained to Slater and Gordon to be met with “well its not us all we are are middle men and as such it is not our fault” So much for their customer service they say they pride themselves on in all their TV adverts... Anyway this went on and on with Slater and Gordon using their customer service principles to completely ignore me and not even use simple processes to check how the claims are going and to keep in touch with customers to let them know....
So around January this year I phoned them up yet again to ask them what was happening... A few days later I got an email from yet another so called claim handler saying the previous handler had left and they were sorry but the new handler was on board now and everything would be fine... Now remember this is way back in January people.. So when I asked why they had ignored this for sixteen weeks I was met with ignorance arrogance and evasive manoeuvrers hiding the fact that if it was not for me phoning them yet again I would probably still be sat here today waiting for one of these so called experts to do something... they then emailed me to electronically sign yet another document to release my medical records which I had already signed some five months previous, and left it in their inept medical companies hands... I received an email from this unskilled medical company saying somebody would contact me within 14 days to arrange an appointment... another two months went by and I complained to both Premex and Slater and Gordon about this and got a reply stating the consultant was on annual leave and would contact me when he came back...OHHH so lets get this right for 12 weeks the consultant could not be bothered then the deplorable individual told me he was on annual leave.. it has now been between 16 and 20 weeks since than and I have still not heard anything,, he must still be on annual leave eh!! All this is down to Slater and Gordon who it appears have strong customer focused principles as outlined in their adverts erm not... so I wonder what SAG do to monitor the quality and customer procedures from the companies they use... erm erm I think non.. I wonder what procedures they use to monitor their customer base and keep in contact with them to inform them of the the developments in their case,, erm I know I think none... I wonder what quality procedures they have in place to ensure their handlers are doing their jobs correctly,,, erm I know, None!
I wonder if SAG give two monkeys about their customers instead of making money hand over fist whilst actioning responses like it is not our fault; well it actually is, you were employed by under the guise of being a professional honest forthright company that treated it's clients with respect and a duty of care,,, I Think Not!!

So if you want to live in pain for over a year then please use this inept, rude, self possessed, not my fault company then please use SLATER AND GORON! If you want to believe the garbage they portray on their TV adverts then please use Slater and Gordon... If you want to develop serious depression from the non actions of this company then please use Slater and Gordon... If you want to use an inept claim handler who just gets up and leaves without the company giving a dam about your claim then using another inept handler who has done nothing in 1 year then please use Slater and Gordon... but most importantly... If you want to be treated like the poo on the bottom of somebody's shoe, then please use Slater and Gordon for I can tell you one thing with certainty, they are Experts at this and nothing more! If you want to use a company that uses inept third party companies as professional support then definitely use Slater and Gordon!!!! Time to talk to the ombudsman me thinks!!! Time to take Slater and Gordon to court for causing me unreasonable stress depression from their inept handling of my case!
And here is the biggest lie of all, taken from their social profile pages...

We give people easier access to world class legal services

Absolute garbage and the biggest lie ever told!!!!

Phone SAG Now, to be treated like a complete idiot whilst they laugh and drink champaign!

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Simon

Matter Type:

Industrial Disease Compensation

Simon

July 13, 2021

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Excellent and efficient service

Natasha handled my case, she was efficient, made things very clear and concise. She acted in a truly professional manner along with her team, Megan and Lisa. I would highly recommend Natasha and her team at Slater and Gordon. My outcome of my case was very satisfactory thanks to Natasha for persisting and going above and beyond. I owe her a large drink. Many thanks to Natasha and the team

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Ruth

Matter Type:

Industrial Disease Compensation

Ruth

June 02, 2021

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Simply the best!

I first met Natasha Orr last February when she represented me in an industrial disease claim.From the beginning she acted with efficency at all times.My case was by no means straightforward and she had two defendants to negotiate with,but she went above and beyond,she is the one who will fight for you whole-heartedly.
Many thanks also to Megan Wood and Joanna Yates for all your hard work too.
Thank you so much Natasha,you were brilliant at all times,was a pleasure to have met you.

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