Slater And Gordon Uk Limited

Matter Type: Car Accident

Not capable of even taking a phone call or replying to their customers.
Mediocre customer service,....
“Although your customers won’t love you if you give bad service, your competitors will.”

Never ever again.

I had a very difficult claim from a trip to Malta causing injuries, my travel insurance and bank insurance refused to help stating complications with Maltese law. Slater and Gordon Manchester took on the claim and I can honestly say I have never know anyone take over with such dedication and fight. You could tell they was genuinely fighting for me and they did everything in their power to get deserved compensation, costs and damages. It was such a complicated case but the solicitor Victoria was determined not to give up and won for me, I could not recommend her enough and the company. If I can put anyone at ease who are unsure about using Slater & Gordon, then I have hopefully proved that the results and their hard work paid off for me and I didn't have to pay anything out at all. I received calls with a barrister, Victoria was constantly on the case and I felt they did everything they could up against a country with very different laws. Thank you, you are a company that help fight for those who struggle in these circumstances and the feel they are ignored

Matter Type: Employment Law

I had the pleasure of dealing with Sophie George, thanks to her expertise, empathy, outstanding dedicated and professional service, that I received during the pandemic, the ET claim succeeded. I received nothing but useful advice and information throughout. I highly recommend Slater and Gordon, Cardiff..............trust them, they do provide a 5 Star service.

Where to begin

I was involved in an ETA 2019 I write this now March 2021.

After an immense amount of waiting and faffing S&G finally negotiated a pay out and promised the funds would be with me by the end of January 2021.

For 3 months I've left countless messages and emails to my claim handler but she never replies. Because she won't reply I raised a complaint.

Everytime you call only their switchboard is open who are unable to transfer you anywhere. All they can and will do is email and inbox where their 'client care' team are contacted through and promise you someone will call in 3 days.

I've been told so much nonsense, so many promises that someone will call back in 3 days, one person promised a director would call me back (I didn't believe this for a second), one person even told me the more I emailed in I was cluttering up their inbox and creating a problem.... I'd been chasing a reply for 2 months at that point does she not expect me to email ?!

Online chat only works for new customers too, pointless.

I've called nearly 30 times no one ever calls back, they've finally replied to one of many emails I sent in because I've made a freedom of information request and threatened to take it to the ombudsman. No apology, just advising me they have 8 weeks to deal with my complaint before I can take it to an ombudsman.

Unfortunately when I was advised my payout would be with me by the end of January I booked in for some private medical care I really need. S&G won't reply to tell me when they think my payment will be or if it even exists anymore. So I can't even plan a date to book surgery in so now I have ongoing pain to add to the stress.

The anxiety I'm now under is awful and as my mental health has deteriorated because of this I'm now down wages for sick leave.

Matter Type: Accident At Work

I would like to say that I can't praise slater and gordon enough and in particular Sean Rigby who personally dealt with my claim in a very efficient and professional way. 10 out of 10!

Worst solicitors I've ever had the pleasure of using I have been trying to get hold of them now for four weeks emails phone calls changing handler still no response do not use this firm Terrible customer service and no organisation

October 2019 I had a accident where a truck failed to give way at a roundabout ,police called and ambulance for me .Had incident on cctv witnesses and driver held his hand up at the scene .Nearly 2 years after I am still out of pocket !! My handler appears to be useless,in any way of regular feed back and updates .Ive so far contacted the CEO of the Company ,too many emails and phone calls asking and pleading for a update .I have contacted their complaints department ,last one last week and they simply acknowledge my complaint without any action .So its the Ombudsman next .Avoid Slater and Gordon like Covid .

Matter Type: Accidents In Public Places

Email after email after email after phone call after phone call NONE of which is returned.
Ring advisor no answer, ring general number they say they will pass on a message still no contact.
This is year 6 and claim still has not been settled.

FED UP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Wot a great out come of my case I would like to thank everyone at slater an Gordon for all the work an support I have received through my hold case thank you very much