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Thompson & Co

4.9 | 46 Reviews 46 Reviews | Personal Injury
72 Total Company Reviews info icon Personal Injury | info icon 72 Total Company Reviews Personal Injury | info icon 72 Total Company Reviews

9 Green Terrace, Sunderland, Tyne and Wear, SR1 3PZ

Accepting new clients

9 Green Terrace, Sunderland, Tyne and Wear, SR1 3PZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 191341

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Thompson & Co Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Thompson & Co are accredited by

The Law Society accreditation awarded to Thompson & Co

Description

Thompson & Co Personal Injury Solicitors has been providing specialist advice to members of the public in Personal injury, Medical negligence, Asbestos Related Illness, Industrial Disease and related matters for over 25 years. Based in the North-East of England we act for clients based in all areas of the North-East of England including Sunderland, Newcastle, Durham, Blyth, Cramlington, Middlesbrough, Stockton on Tees, Darlington and Northumberland. We aim to provide a personal, compassionate, and professional service and strive to maintain the highest levels of customer care. We will treat you as a person and not as just another client. One of our qualified senior solicitors will deal with your claim. You will have direct contact with that solicitor throughout your claim.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompson & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompson & Co Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Thompson & Co are accredited by

The Law Society accreditation awarded to Thompson & Co

Description

Thompson & Co Personal Injury Solicitors has been providing specialist advice to members of the public in Personal injury, Medical negligence, Asbestos Related Illness, Industrial Disease and related matters for over 25 years. Based in the North-East of England we act for clients based in all areas of the North-East of England including Sunderland, Newcastle, Durham, Blyth, Cramlington, Middlesbrough, Stockton on Tees, Darlington and Northumberland. We aim to provide a personal, compassionate, and professional service and strive to maintain the highest levels of customer care. We will treat you as a person and not as just another client. One of our qualified senior solicitors will deal with your claim. You will have direct contact with that solicitor throughout your claim.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompson & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Thompson & Co

Meet the team of Thompson & Co

Contact & Locations - Thompson & Co

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

9 Green Terrace, Sunderland, Tyne and Wear, SR1 3PZ

Reviews

4.9 /5 46 Reviews
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Rating

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Clients say

What clients say about Thompson & Co

The firm specialises in medical negligence and personal injury work, demonstrating strong legal knowledge, case-winning expertise and clear procedural guidance. Clients value clear, jargon-free explanations, regular updates and efficient handling. The team is described as professional, sympathetic and empathetic, providing caring support that reduced client stress. Helpful, friendly clerical staff and a consistently communicative, organised approach are also highlighted.

clear explanations
professional conduct
empathetic approach
regular updates
helpful staff
efficient service
successful outcomes
detailed guidance
stress-free handling
highly recommended

ReviewSolicitors Review List

Profile image of Scott Murphy

Scott Murphy

Verified
Personal Injury

Great service.

I called Thompson & Co for advice, Mark Thompson took me through everything in great detail & layman's terms. Highly recommend.

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

We always try to explain things as simply as we can, so it’s great to know that this came across during your claim

0
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Profile image of Thomas Canning

Thomas Canning

Verified
Personal Injury

Mark Thompson

I had a very pleasant experience with Mark Thomson Solicitors. Mark explained everything clearly, answered all my questions, and provided an efficient service.

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

Thank you so much for taking the time to leave a positive review. We’re really pleased to hear that you had a good experience with us. Your feedback means a lot.

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David Teasdale

Verified
Personal Injury

Mr David Teasdale Review

Constant updates as well as regular and helpful meetings and feedback. Clerical staff were helpful and friendly. Thanks for all your help Yours faithfully David Teasdale

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

Thank you so much for your review! We’re really happy to hear you had a good experience with us. It means a lot that you took the time to share your feedback. If there’s ever anything else we can help with, just let us know.

0
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Anonymous

Verified

Dental claim

Mark Thompson was very good to deal with. First time I had ever put a claim against anyone , he explained the whole process and he won the case for me . Thank you Mark

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this review

Reply by profile image of Mark Thompson

Mark Thompson

Thank you so much for taking the time to leave a positive review. Your feedback means a lot to us. If you ever need anything further, please don’t hesitate to get in touch.

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Profile image of M Crozier

M Crozier

Verified

Injured & Compensated

I am so grateful for all aspects of the handling of my case. I am very impressed by the professional way everything was handled without any stress to myself All I can say is a very big thank you for everything that you have done for me.

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

Thank you so much for your lovely review! We’re really happy to hear you had such a good experience with us. It means a lot that you took the time to share your feedback.

0
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Other Reviews

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rayyan

Personal Injury

rayyan

Great service.

Solicitors tagged in
this review

0
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Reviews

4.9 /5 72 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Thompson & Co

The firm specialises in medical negligence and personal injury work, demonstrating strong legal knowledge, case-winning expertise and clear procedural guidance. Clients value clear, jargon-free explanations, regular updates and efficient handling. The team is described as professional, sympathetic and empathetic, providing caring support that reduced client stress. Helpful, friendly clerical staff and a consistently communicative, organised approach are also highlighted.

clear explanations
professional conduct
empathetic approach
regular updates
helpful staff
efficient service
successful outcomes
detailed guidance
stress-free handling
highly recommended

ReviewSolicitors Review List

Profile image of Scott Murphy

Scott Murphy

Verified
Personal Injury

Great service.

I called Thompson & Co for advice, Mark Thompson took me through everything in great detail & layman's terms. Highly recommend.

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

We always try to explain things as simply as we can, so it’s great to know that this came across during your claim

0
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Profile image of Gillian Wombwell

Gillian Wombwell

Verified
Clinical Negligence

Excellent service

I am so grateful to Mark Thompson from Thompson &co solicitors. He took on a case of medical negligence for us and the service we received was excellent. His knowledge and professionalism was outstanding. and he showed sympathy and care throughout.

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

Thank you so much for your lovely review! We’re really happy to hear you had such a good experience with us. It means a lot that you took the time to share your feedback.

0
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Profile image of Thomas Canning

Thomas Canning

Verified
Personal Injury

Mark Thompson

I had a very pleasant experience with Mark Thomson Solicitors. Mark explained everything clearly, answered all my questions, and provided an efficient service.

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

Thank you so much for taking the time to leave a positive review. We’re really pleased to hear that you had a good experience with us. Your feedback means a lot.

0
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Profile image of Anonymous

Anonymous

Verified

Excellent Service

The service provided by Mark Thompson was first class. He explained the process in full, he answered all questions we had. He kept in touch throughout the full process. We would highly recommend him.

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

Thank you for your kind review.

0
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Profile image of David Teasdale

David Teasdale

Verified
Personal Injury

Mr David Teasdale Review

Constant updates as well as regular and helpful meetings and feedback. Clerical staff were helpful and friendly. Thanks for all your help Yours faithfully David Teasdale

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

Thank you so much for your review! We’re really happy to hear you had a good experience with us. It means a lot that you took the time to share your feedback. If there’s ever anything else we can help with, just let us know.

0
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Other Reviews

Profile image of Tomas

Tomas

Tomas

Mark was very professional during the whole process . I’m 100% satisfied with provided service and would recommend to anyone who needs solicitor assistance.

Reply by profile image of Mark Thompson

Mark Thompson

Thank you for your kind review.

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Profile image of Aimee

Aimee

Aimee

I got in touch for a medical negligence claim for my daughter waited a few weeks to hear back they asked for mine and my daughters medical records I then proceeded to wait nearly a month I got a phone call saying that they wanted to meet with us and we decided on a date I have just had a phone call saying that they can’t make the date, they have made me wait 4 weeks for an appointment and cancelled 2 days before hand. This is appalling

Reply by profile image of Mark Thompson

Mark Thompson

Thank you for bringing your concerns to our attention. We’re really sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it must have been for your appointment to be rearranged. Unfortunately there will be times when an appointment may have to be rearranged due to illness, personal emergencies or due to the need for our solicitors to attend court etc. In such circumstances we try our best to provide as much notice as possible of the need to rearrange. In this case the 4 week wait for an appointment you refer to was caused by a delay in us receiving documentation from the coroner that we needed to discuss with you.

0
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Profile image of rayyan

rayyan

Personal Injury

rayyan

Great service.

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Profile image of tle94

tle94

tle94

Got recommended by a friend and they were brilliant start to finish. Would recommend 100% nice polite staff and always kept updated during my case.

A representative from Thompson & Co responded to this review

Thank you for your kind review.

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Profile image of Michelle

Michelle

Michelle

Mark was amazing when it came to our claim after losing my dad. Always at the end of the phone if we had any questions. The service provided to us was excellent. Communication was great. Overall fantastic. Highly recommend.

Solicitors tagged in
this review

Reply by profile image of Mark Thompson

Mark Thompson

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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