Seleena Sutherland
Very professional
Very quick with communication, very supportive, very outstanding professionalism
Solicitors tagged in
this review
13 Whitehall Road, Rugby, Warwickshire, CV21 3AE
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 632316
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Jackson West Review Scores & Client Satisfaction Overview
No Reviews
Value for
Money
Money
Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
N/A
Initial Impressions
N/A
Approachability
N/A
Documentation Accuracy
N/A
Legal Knowledge
N/A
Value for money
N/A
Accreditations
Jackson West are accredited by
Description
Our expert team of solicitors offer advice in relation to family disputes, commercial and residential conveyancing, and wills, trusts and probate. We will listen carefully to you and provide expert advice tailored to your situation. A great deal of our clients are referred to us by professionals, friends or family which is testament to the quality of legal advice provided. We have offices in Stratford Upon Avon, Rugby and Banbury and act for clients locally, nationally, and internationally.
Rankings by area of expertise
The rankings below show the areas of expertise that Jackson West offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Practice areas not listed yet
Practice areas not listed yet
Jackson West Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 95%+
Money
Value for money
14%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
14% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
18% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
19% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Jackson West are accredited by
Description
Our expert team of solicitors offer advice in relation to family disputes, commercial and residential conveyancing, and wills, trusts and probate. We will listen carefully to you and provide expert advice tailored to your situation. A great deal of our clients are referred to us by professionals, friends or family which is testament to the quality of legal advice provided. We have offices in Stratford Upon Avon, Rugby and Banbury and act for clients locally, nationally, and internationally.
Rankings by area of expertise
The rankings below show the areas of expertise that Jackson West offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Wills, Trusts & Probate
374 / 3,713
Family Law
379 / 4,157
Housing & Property
733 / 4,693
Child Law
403 / 1,643
Commercial Property
680 / 3,582
Land Law
596 / 1,319
Contract Law
574 / 1,413
Crime/ Criminal Defence
583 / 2,123
Domestic Violence Law
489 / 896
Education
106 / 418
Equity Law
204 / 566
Injunctions Law
316 / 921
Insurance Law
233 / 642
National
819 / 11,165
Meet the team of Jackson West
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Stacey Swann
Paralegal
5.0
|
3 Reviews
Jemma Holyoake
Partner
0.0
|
0 Reviews
Contact & Locations - Jackson West
Opening hours
| Monday | 09:00–17:00 | |
| Tuesday | 09:00–17:00 | |
| Wednesday | 09:00–17:00 | |
| Thursday | 09:00–17:00 | |
| Friday | 09:00–17:00 | (Open) |
| Saturday | (Closed) | |
| Sunday | (Closed) |
13 Whitehall Road, Rugby, Warwickshire, CV21 3AE
Reviews
0.0
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0 Reviews
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Clients say
What clients say about Jackson West
Clients praise the firm for conveyancing, house sales and purchases, wills, LPAs, probate, divorce and family court advice. Reviewers highlight efficient handling of complex matters, clear explanations of legal issues, prompt communication and transparent pricing. The team is described as professional, approachable, supportive and reassuring, with a sensitive, calm and friendly manner. Clients also value their responsiveness, attention to detail and willingness to go above and beyond, helping to make daunting processes feel smooth, straightforward and stress-free.
Professional service
Supportive team
Efficient communication
Clear explanations
Available and reactive
Friendly approach
Thorough guidance
Transparent pricing
Prompt responses
Kind and considerate
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Reviews
4.9
/5
93 Reviews
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Clients say
What clients say about Jackson West
Clients praise the firm for conveyancing, house sales and purchases, wills, LPAs, probate, divorce and family court advice. Reviewers highlight efficient handling of complex matters, clear explanations of legal issues, prompt communication and transparent pricing. The team is described as professional, approachable, supportive and reassuring, with a sensitive, calm and friendly manner. Clients also value their responsiveness, attention to detail and willingness to go above and beyond, helping to make daunting processes feel smooth, straightforward and stress-free.
Professional service
Supportive team
Efficient communication
Clear explanations
Available and reactive
Friendly approach
Thorough guidance
Transparent pricing
Prompt responses
Kind and considerate
ReviewSolicitors Review List
Sylvie
Verified
This review was submitted by a verified client of Jackson West.
Housing & Property
Sale and purchase of house
Professional, supportive and efficient service
Legal experts tagged in
this review
Caroline Steiner
Verified
This review was submitted by a verified client of Jackson West.
Housing & Property
House sale
Although my house sale was a long and gruelling process, the Jackson West Solicitors team and especially Samantha Hirons, were available, reactive and efficient throughout. Thank you so much for your understanding, support and professional guidance. You did everything possible to make the sale as smooth as possible. I would thoroughly recommend Jackson West and their team.
Legal experts tagged in
this review
anonymous
Great service and advice
We were very pleased with the advice and service from Kelly at Jackson West. All conversations/meetings were approached with sensitivity, professionalism but with a relaxed feel, which we appreciated, having previously dealt with move formal solicitors. Would certainly recommended.
Legal experts tagged in
this review
Joe
Verified
This review was submitted by a verified client of Jackson West.
Very helpful - enjoyable experience
Jackson and West have been extremely helpful throughout my first purchase of a house. As a first time buyer there are lots of unknowns and questions and they have been very good at answering and explaining all of them to me. They have gone above and beyond what I would expect from a solicitor in helping with difficulties throughout the entire process and have communicated clearly throughout. I would definitely recommend to anyone looking for a solicitor.
Legal experts tagged in
this review
Other Reviews
verity parnell
verity
Gillian was very personable and gave me some excellent legal advice. I would highly recommend.
Corinna Burger
Corinna
So helpful and accommodating
Mez & Luciana
Mez
Brilliant service and excellent legal advice.
Paul
Paul
Brilliant service and excellent legal advice.
Jackson West
We’re pleased to hear you received excellent legal advice and service. Your positive feedback is greatly appreciated.
Rod
Rod
I based my remarks on insufficient information, which was wrong of me, for which I unreservedly apologise
A representative from Jackson West responded to this review
Thank you for your comment. This firm is very proud to support Make a Will Month in aid of the Shakespeare Hospice. We provide wills for no charge in exchange for the participants donating to the Shakespeare Hospice. The details of the scheme are clearly set out on the Hospice's web page: https://www.theshakespearehospice.org.uk/support-us/make-a-will-month/ The Hospice make it clear both online and in the leaflet you have attached to your review that a donation is expected. £125 is a discounted rate for providing a will and is a suggested amount. We receive no payment for our services but are a proud supporter of the Hospice.
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