Convey Law Ltd.

This review is for a different branch.

During our transaction we had experience the following

- Slow Responses
- Promising completion dates multiple times throughout the process that ended up changing 4 times
- Phoning won't get through (tried upwards of 10 times on the transaction), the only time you can get them on the phone is through arranging a call in advance but the solicitor has to initiate the idea
- Minimal contact with the seller's solicitors (keeping them in the dark past a certain point)
- Having sources of funds checked at the beginning and then again at the eleventh hour (on our case they had nearly half a year to sort this out and still had questions last minute)
- Not being told of additional charges until you receive the bill
- Their estimating team has no regard for your individual case and give a completely unrealistic number to entice you. If you receive a quotation x2.5 to give you a more accurate representation of what your final costs will be
- Our solicitor ended up leaving the company after we had sent across the money, there was no handover with regards to outstanding matters nor were we informed of this change

After experiencing all the above we made a request that would've left us more contempt with ConveyLaw however there was no interest from their side of accepting.

After the transaction we had been promised a full list of all transaction documents on a recorded phone call with our solicitor as she hadn't issued us a full list of completed enquiries the following was a result of ConveyLaw overpromising and underdelivering causing additional stress

- Full pack of information was promised by our solicitor and by the initial conversation we had with the post completion team.
- Chaser emails went through numerous times for this pack with no response.
- Once we had received our land registry deeds (4/5 months later) we got told an updated ID check would be charged to us and we would be charged £150 for the pack of information we were originally promised.
- After arguing this with 4-5 different people they could provide us individual documents but not the full pack (even though a smart IT system would surly be right clicking the file and attached to email - a 2 min job).
- Despite not needing an ID check for sending me the land registry document they needed an ID check to give us this information which was not audited correctly with no safeguarding measures in place - Their emails kept contradicting each other to the point where they indirectly agreed they could have send my land registry document to a fraudster.
- Despite me having concerns over sending my ID through email, I was told any further correspondence without sending an ID would be charged at £200 excl VAT per hour. Essentially financially bullying me into ignoring my concerns of fraudulent activities.
- Lastly Due to them requesting my ID through email I had asked for a full list of data being held on me to which I've had to ask 3 times and I've only received half an answer. How can anyone trust these 'legal experts' when they aren't aware of the legal regulations they must comply with?!

To summarise they have been nothing short of frustrating to deal with and when you have genuine concerns they could not care less. I write this review not to get one over the company but to hopefully defer other potential customers from going through the same stressful journey we have been through when buying a home should be a happy occasion.

This review is for a different branch.

5+ Months 3 Formal Complaints later this review now and counting.
No star- just avoid- below are only the latest details of this horrible transaction which if indeed falls through I will add all the details date to date so everyone can know what to expect.
Communication is shocking I have seen the slightest progress after I raised complaints and by that I mean receiving a phone call to allow them to work and for me to close the complaint.
Today I was told I wasn't their only client and to try to understand.
To understand that my solicitor waits for another "final" reply for some local authority searches that was received back in May..... It is now September there is always one "last" reply that he is waiting and one last thing.
For months now.....
My estate agent advise me yesterday that the sellers are about to put the flat back on the market.
My mortgage offers is about to expire 14/10/2024 with a product that I have already paid so I will be the only one loosing time and money here and I will try to mention the stress added to a minimum.
I started copying his manager to the emails that I send because I couldn't believe that in a whole firm only one person was my point of contact (which was no contact).
The sellers solicitors have proposed a completion date I don't even know when and I had to learn it from my estate agent and confirmed with my conveyor to go ahead and confirm and have heard nothing till now again.
On top of that the statement which I had requested multiple times I only received today a draft charging me £1000.00 on top of the quote I had originally received from Home Legal Direct.
I will be taking this to the legal ombudsman as honestly there is nothing more that I think I can do here.
Well done Convey Law, you made my first experience of buying a flat a nightmare.

***Update 16/09/2024
I received a phone call 13/09/2024 from my conveyor to advise me a review that he had done on my questions from the draft statement and all the extra charges.

I ended up going back with more questions but regarding our phone call at 16.20pm on a Friday he told me that he will be out of the office the next 2 weeks or so and my case will be taken over by his manager we had to cut the phone call short as i was in a meeting on my own but i asked him can you call me in 20 minutes or next week?

But he said that he will call me Sunday to follow up as apparently he was going off for 2 weeks but he would be working this weekend.(all these are on the recorded phone calls from convey law)
Never happened, he never called but at this point I was not even surprised.
Send another email today to actually confirm who is looking into my case as I did receive a notification from my bank that my mortgage offer will expire soon as I have been saying to them for a while but no one from convey law seems to care.