anonymous
Clueless and Souless
I had to use a solicitors to sell a house after the passing of a parent. From Day 1 they proved the title of this review. I sent a heartfelt email to the person who was assigned to my case asking them to please bear with me at the most painful time in my life. I received no reply for over a week and when I did it was this person stating that she believed I had enquired to the progress of the sale and I could log into my account to see this. From then on it was a set of automated emails with the sales progression and if the information sent was helpful. I clicked on the link to say it wasn't helpful as I didn't understand some of the legal jargon, and received no follow up. Other employees who emailed me were sloppy and didn't see the bigger picture but had a task and had to complete it! Even on the final day when I said the funds could be transferred to be via BACS they got this wrong and tried to charge me nearly £300 in fees. I was sent a link to review them after but frankly I wanted nothing more to do with them. They made the worst time in my life even more unbearable and I was so glad when it was all over.
