Carpenters Limited

So stressful dealing with carpenters I would NOT advise using them

Avoid Carpenters!

I submitted all necessary documents for the car incident in May 2023 and requested that they obtain CCTV showing that the third party was driving recklessly, as they drove into the back end side of my vehicle. It is now August 2023 and they have still not requested the CCTV video.

I have called Carpenters over 20 times spending many hours chasing for updates, as they do not reply to emails.

I have a claim handler called Megan, which I have asked to speak to many times, but never spoken to on 3 months.

I get a call from a lady called Sally who informed me that Carpenters (who manage my car insurance on behalf of ticker) have decided to hold me solely responsible for the claim, without even seeing the CCTV footage.

Carpenters never wanted to help me with presenting my case and I will never be using them or Ticker again in the future, as they have not acted in the best interests of me the customer.

I will now be raising a complaint in regards to this poor service and no doubt, I will have to escalate this to the ombudsmen.

This review is for a different branch.

I MADE NUMEROUS ATTEMPTS TO GET SOME HELP FROM MILLIE HARRIS AND SHE KEEPS HANIGNG UP PHONE WHEN ASKED SIMPLE QUESTION- NO WONDER YOU HAD 1 STAR AND VERY PLATFORM


I am writing to express my deep frustration and dissatisfaction with the ongoing issues we are facing in our communication and documentation process.

First and foremost, despite numerous attempts on our part, it appears that there has been a significant breakdown in communication. As I have stated previously, both my partner and I have made repeated efforts to contact you regarding the unresolved matters related to our recent accident. We have clear records of these attempts, including phone calls and emails.

During our previous conversations, I raised concerns regarding the excessive number of emails being sent to us. Despite having provided the necessary documentation, including signed Docusign documents and drawings, we continue to receive requests for the same information. This redundant process is not only inefficient but also incredibly frustrating.

Furthermore, during our recent phone calls, you assured us that all required documents and drawings were received over three months ago. However, the continued receipt of emails requesting the same information directly contradicts this assurance. It is evident that there is a significant discrepancy between the information provided and the actions taken on your end.

I must emphasize that the lack of updates, information, and ownership of these issues is highly unprofessional and unacceptable. Our attempts to seek clarification and resolution have been met with evasion and, at times, outright rudeness. It is imperative that you understand the gravity of this situation and take immediate action to rectify it.

I urge you to escalate this matter urgently and thoroughly investigate the discrepancies in our communication and documentation. Additionally, I request that you listen to recordings of our previous calls to gain a better understanding of the issues at hand.

I am curious to know why did you abruptly hang up the call while I was asking a straightforward question? Firstly, I'm puzzled as to why I continue to receive emails despite sending drawings and signed documents, which were confirmed by you three months ago Secondly, why was the call terminated without addressing this issue? I would like to request transcripts of our conversation. Thirdly, I'm concerned about the perceived rudeness and unprofessionalism displayed. I am shocked as you wouldnt even clarify which documents you are expecting from me inspite of me asking you numerous times.

Time is of the essence, and it is crucial that we resolve these matters promptly to avoid any further inconvenience or misunderstanding. I expect to receive a comprehensive update on the steps taken to address these issues.