Ison Harrison came recommended by a Builder whom I was buying off. I decided to go with them for 'ease' even though their quote was higher than some others.
They didn't make any significant mistakes; However they were not proactive in the slightest.
I would write several emails, but get no response, and the biggest complaint for me is being told on numerous occasions (I think 4 in total), that they were working on completions which where 'obviously' their priority. (this was not just Fridays but extended to different days).
I didn't mind being told this once, but more than that, no, I'm sorry that's not good enough. - What Ison Harrison have to realise is that by not attending to my case when required was seriously putting MY completion date at risk. - They need to remember all their work is important, and they caused me considerable stress with this approach.
I also found their telephone manner to be indifferent, and on one occasion, very rude - and I'm not easily offended / ruffled by these things.
Oh and final grumble is that I was owed money back after completion, not a large sum, but still, my money. I waited and waited for 4 weeks after completion for this to come back into my account, but nothing until I contacted them and asked where it was.
A lot of competition out there, and I definitely wouldn't use them again.
