I instructed Ison Harrison Solicitors to act on three separate property purchases over the past year. While the first two transactions were handled relatively smoothly, the third was extremely disappointing — particularly in relation to legal costs and communication.
The solicitor originally dealing with the third transaction left the firm partway through, and it appears there was no proper handover.
When the final invoice was issued — nearly a year after instruction — the legal fees had more than doubled compared to the original quote. Several items had increased significantly, and a number of additional charges were added with no explanation or prior notice.
In my experience — both with this firm and others — any substantial changes to legal costs should be clearly communicated as a matter of standard practice. That simply didn’t happen here.
I raised my concerns and even provided a direct comparison with a very similar previous purchase handled by Ison Harrison, but was told there was nothing that could be done.
This left me with no option but to withdraw from the sale — resulting in unnecessary stress for the seller, disruption for the agent, and financial loss for me.
It’s a real shame, as I chose to use Ison Harrison based on earlier positive experiences. But the lack of transparency and internal coordination in this instance was extremely poor.
I would not recommend Ison Harrison Solicitors based on my recent experience.
