Nat
Collected on:
Avoid This Firm at All Costs
This review is for a different branch.
I honestly don’t know where to start with this company. We were first-time buyers and used them based on a recommendation from our mortgage broker. We were assigned to a solicitor named Nafeesa Javad, and from the very beginning, the communication was appalling.
Messages through their app went unanswered, and phone calls to the direct number we were given were ignored. I am dyslexic and made it clear I would need some support in understanding legal steps — but there was no effort made to accommodate that or even provide basic guidance.
The vendor’s solicitor sent the contracts promptly, but our solicitor never followed up. We were told they had a “three-day turnaround on tasks,” but that line was repeated over and over with no actual progress. Questions we submitted were ignored, and when we called to get an update, my partner was met with fast, unclear responses. When he politely asked the solicitor to slow down, she responded by suggesting we pay extra if we wanted updates — even though we hadn’t received any proper updates for weeks.
We weren’t asking for daily calls — just a simple explanation of what was happening. To make matters worse, we were told legal searches wouldn’t be started until after the exchange of contracts, which makes absolutely no sense and contradicts standard conveyancing practices.
My mortgage broker also tried to get in touch and left three voicemails. No reply.
When I made a formal complaint, I was assured that things would now move forward and everything had been received. Within an hour of a call from the solicitor asking for my bank details, I received an email saying they were closing our case with immediate effect, and we needed to find a new solicitor. No warning. No explanation. Nothing.
Later, when my broker followed up, he was told our case had been closed because my partner allegedly swore on the phone — a completely false claim. If this were true, why wasn’t it raised at the time? It was clearly a made-up excuse in response to my complaint. This feels like a cover-up to avoid accountability, especially as the solicitor knew she was being investigated.
In summary:
• Extremely poor communication
• False statements made
• Case cancelled without notice
• No professionalism or client care
• Additional fees suggested for basic updates
• Lack of empathy or support for a client with a disability
We were left in the lurch with no solicitor, mid-transaction, and are now having to start again. I will be reporting this firm to the Solicitors Regulation Authority (SRA) and the Legal Ombudsman.
Please avoid this company — they caused us nothing but stress and delays at one of the most important times of our lives.
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