Optima Legal Services Limited

I used Optima Legal as part of the "free legals" with my remortgage case. At first I thought everything would be fine, they have a nice portal and what looked like a nice online process. However, soon after I realized why the legals were "free". Not only did they misread my title register multiple times, leading me to a wild goose chase trying to get a "certificate of compliance" which they eventually conceded wasn't needed after 3 weeks and they made a mistake, they then proceeded to misread the title again, leading them to chasing down approval from the completely wrong company for freeholder approval for me to remortgage. I chased them non-stop but it would take them usually at least 1 week to reply. Even with a reply, they often got it wrong. When I phoned, you could never actually get through to someone who actually dealt with your case, instead the receptionist would just say "thanks, we'll make a note for your case handler", never actually being updated on what happened. My experience with Optima felt like the ultimate toxic relationship. They would reply, make you feel everything was on track and in progress, then the anxiety would come back because they never followed up in 2 weeks. Finally, after getting my mortgage broker to help put pressure on them did they finally trying to push things forward. They finally ended up completing the remortgage on the exact day which my mortgage offer would expire. All in all, what should've been a straightforward process took more than 6 months because of their incompetence, costing me thousands in extra variable rate interest payments. AVOID OPTIMA AT ALL COSTS. EVEN IF THEY OFFER YOU "FREE LEGALS", IT IS A TRAP.

This has to be the most inefficient law firm in the country, unable to cope with the simplest remortgage. Their inefficiency has cost us thousands. AVOID AT ALL COSTS

Optima Legal have taken over a month to process a simple remortgage application. Not only is it impossible to speak to the solicitors on the phone (owing to a byzantine automated telephone system), they made serious and costly errors. For instance, someone misread our Buildings Insurance Schedule, confusing £19,000 or the premium with £19,000,000 and then claiming it did not cover a small mortgage, further delaying completion. This is one of many such irritations and impediments along the way. A useless, frustrating company that will stall and cost you time and money. Avoid at all costs.

Do not use this Company. They do not reply on emails if they do they repeat the same things. You ring them, your be on the phone for over 30 minutes, when they answer the phone the cannot do anything. They expect you to do something which is their job and you do not have to details. They then blame you for work they have not done. If your mortgage advisor recommends them do not use them it costs you a lot more than you will ever realize. Still not any closer.

Deeply disappointed with repeated delays, lost documents, and poor communication. I even had to obtain and upload the redemption statement myself after two and a half months of stress unnecessary delays, repeated requests for the same documents, and poor handling.