Kate
Thank you Ross
Ross listened and kept on listening until he fully understood my situation. He thought his way around my difficulties so that we were able to work together in a way that allowed me to have his guidance without aggravating the situation by revealing my legal support. Ross explained his thinking and reasoning to me so that I understood the strategy. His vast experience was also helpful in keeping costs down for me as he knew of strategies that the other party would use in an attempt to push up my costs and was able to by-pass this. I felt safe. This helped my mental health as well as ensuring we made positive progress through to the conclusion. Em was always friendly and helpful. She was available when Ross wasn’t, so I could leave a message with her that I knew would be accurately and quickly passed on. I definitely saw her as part of our team.
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A representative from Goughs Lawyers LLP responded to this review
Thank you for your thoughtful review. We’re so pleased to hear you felt supported and understood throughout. Ross will really appreciate your kind words about his careful approach and clear guidance, and Em will be glad to know she made a positive difference too. Wishing you all the very best moving forward.