I found the service to be a good standard, communication is the key, and plenty of emails back and forth checking and discussing concerns, or possible problems.
I have used them for 3 house sales now and I am very happy to keep returning as they are priced fairly. We have used them to sell a commercial property and again this went through well. The paralegals around the solicitor are great.
The speed thing is sometime down to things out of the solicitors control such as the other parties solicitor, but Pert & Malim do not bad mouth other solicitors and appologies for the delay.
The last property I sold I knew the buyer and it was strange how long it took for the request for information to reach the buyer but I would not have to wait until a Friday to get such request from Pert and Malim.
I am sure some people find the old building off-putting but I am engaging the solicitors services not the buildings.