Anonymous
This review was submitted by a verified client of Law And Lawyers Ltd.
Very disappointing service and everything was made 10 times more stressful
I have never been so disappointed in a service in my whole life. Constant delays for everything and my calls and emails were rudely ignored by my solicitor for most of the conveyancing process. I knew she saw the email because when I called , she knew what I was talking about, but did not even bother to acknowledge it. My solicitor only bothered to respond to my estate agent properly about 4 months into the conveyancing process …shocking! As a first time buyer I had no guidance at all. I felt like the company couldn’t care less about my case. We are paying them for the service but I felt like they acted as though they were doing me a favour. Law and Lawyers frustrated me so much, I had to take stress medication for the first time in my life. Not the way to treat any customers. Whenever you ring the office, you never get put through to your case handler- they are always on lunch break and will ring you back apparently (which usually does not happen, or if you are lucky they ring back a week and a half later and think it’s funny). Overall, awful attitude and no concern or respect for the customers.
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