Ross Rowland

Overall, I was very happy with the service. It was a long process but I was expecting this from the start. If I had any queries or needed a more in depth explanation, Ross was very willing to phone and answer all of my questions and I was very grateful for this. Although there were times where there was no update for a long period, if I ever emailed to ask for one, there was a very prompt response. The consultations with the experts were virtual and this made the process much easier from my side and they seemed very thorough. I am pleased with the outcome of my claim.

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Ross Rowland

In 2017 I was hit by a car, at first I was not going to pursue a legal claim as the driver was untraced. After being told about the M.I.B scheme I contacted the Motor Insurance Bureau directly, and I started the claim process independently. It was about 3 months in, the claim handler there advised me to speak with a legal adviser as the claim was complex due to life changing injuries. After several meetings with different local firms and an ambulance chaser firm, I chose Furley Page due. This was due to how professional and compassionate Kelly came across. I took the file in to her at the Canterbury office. After a few days I got call advising the case was something they would be willing to take on, which was discussed at a team meeting. The case was passed to Ross Rowland, this was due to the loss level of the claim. Ross was clear from the start, the terms of business and insurance policies were explained in clear terms, we were aware there was no time scales due to complexity, and also dealing with an untraced driver claim. I had passed the case over with liability already confirmed by the MIB, it was all about level of injury and losses. Covid delayed the case, along with slow responses, and poor rehabilitation put in place by the other-side. (FP had no say in this, as liability had already been acknowledged). In the end the case was settled out of court at a value in excess of £1.2m. This included Furley Pages success fee, advances, and rehabilitation costs. We were delighted with the advice Ross gave, and we were able to make an informed decision throughout the case, especially on the first offer, of just over £700000. We were able to counter the offer at almost double, but had to take into consideration different factors which could have had a negative impact on the offer. His advice to seek further council from a barrister, just showed we made the right decision instructing the firm. Ross’s manner was always professional, even when dealing with my emotional wife. He showed compassion while still holding that clear professional boundary. The communication was always to the point and he took on board what was said to him. He always acted in our best interest despite the firm taking on the risk of a financial loss. He was always realistic and never misled us. His level of communication was good, he would always respond saying he had received something, would only contact us when needed. However, he also would make time; We had many conversations where I called saying, “just a quick-one”, an hour later we are still talking. I can’t thank him enough for how he dealt with this sometimes frustrating and complex case. Although the money helps us, it does not replace what I have lost and have to go through daily. Without him, this case would have been settled massively under value. Ross and his team got the best outcome for my family, and I can’t thank them enough.

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Ross Rowland

I cannot fault the service I received from Ross. I turned to Furley Page on the recommendation of an old work colleague. I was very reluctant to pursue a claim for my accident but after speaking to Ross, he understood my anxiety and it was like a virtual hand hold through the entire process. He reassured me every step of the way. He was very thorough and very confident that we would succeed and we did.

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Ross Rowland

I found the legal language hard to understand at times. Ross Rowland spent a lot of time with me, on the phone, explaining meanings and what was going on. For this I was very grateful as, at times, I was very stressed over the whole process. A talk with Ross always made me feel better.

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Ross Rowland

I write to express my sincere and appreciation to Mr.Ross Rowland for his highly professional and competent services which, Ross had provided a friendly and accessible manner from beginning to end. Ross had treated me with respect and transparency every step from the beginning, despite the language barrier but Ross have making it easier for me to understand. Ross, understood everything, I mean everything I say or mean. Ross, is a good listener and pay attention into details, gave the information that I need, advice in a simply way for me to understands, easy to contact, always kept me informed of the progress.

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Ross Rowland