English
Luke
Poor service and communication
We are very disappointed with the service provided by HGW after we instructed them to handle our late father's probate. After almost two years, it was apparent they had made little progress. Despite this, they warned that the final cost could be significantly more expensive than quoted without providing any justification. When we complained about the lack of progress, communication and escalating costs, they were dismissive and suggested that everything was in keeping with normal practices. We had no confidence in their ability to complete the probate and have since dismissed them. Overall, we felt they did not provide a competent service, were poor at communicating with us and represented poor value for money.
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A representative from Harold G Walker responded to this review
Thank you for taking the time to leave your review. We always welcome reviews, as they give us the opportunity to reflect on our service and improve where we can. However, this matter has been dealt with via our complaint’s procedure, and you were fully informed of the situation. We are therefore surprised by your comments and, although we will refrain from posting additional information publicly, we feel it is important to clarify that your comments do not fully reflect the circumstances. Please be assured that we handle all complaints with the highest professional standards and with the utmost care. Kind regards, HGW Solicitors
