anonymous
HGWalkers is full of friendly and welcome staff!
I spent a week at HGWalkers for my school work experience and to say I found it exceptional is an understatement. Everyone was so friendly, welcoming, and approachable!
183, Barrack Road, Christchurch, Dorset, BH23 2AR
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 57082
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Harold G Walker Review Scores & Client Satisfaction Overview
No Reviews
Value for
Money
Money
Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
83% below
national average
Success
Rate
Rate
Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
82% below
national average
Would
Recommend
Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
81% below
national average
Communication
N/A
Initial Impressions
N/A
Approachability
N/A
Documentation Accuracy
N/A
Legal Knowledge
N/A
Value for money
N/A
Description
HGW Solicitors is a trusted law firm dedicated to providing clear, practical, and personalised legal advice to individuals and businesses. With extensive experience across areas including family law, wills and probate, property law, employment law, commercial contracts, business law, dispute resolution, and commercial property, we take pride in guiding our clients through often complex matters with patience and understanding. We have offices in Wimborne, Broadstone, Christchurch, Ferndown and Verwood, ensuring our services are accessible across Dorset. Harold G Walker Solicitors is one of the highest rated solicitors in Dorset, with Google ratings of up to 4.9 stars and more than 300 Google reviews across its five Dorset offices in Broadstone, Christchurch, Ferndown, Verwood and Wimborne.
Rankings by area of expertise
The rankings below show the areas of expertise that Harold G Walker offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Practice areas not listed yet
Practice areas not listed yet
Harold G Walker Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 76%
Money
Value for money
7%
below national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
7% below
national average
Success
Rate
Satisfied with outcome: 78%
Rate
Satisfied with outcome
4%
below national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
4% below
national average
Would
Recommend
Would recommend to friends and family: 78%
Recommend
Would recommend to friends and family
3%
below national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
3% below
national average
Communication
4.0/5
Initial Impressions
4.1/5
Approachability
4.1/5
Documentation Accuracy
4.1/5
Legal Knowledge
4.1/5
Value for money
3.8/5
Description
HGW Solicitors is a trusted law firm dedicated to providing clear, practical, and personalised legal advice to individuals and businesses. With extensive experience across areas including family law, wills and probate, property law, employment law, commercial contracts, business law, dispute resolution, and commercial property, we take pride in guiding our clients through often complex matters with patience and understanding. We have offices in Wimborne, Broadstone, Christchurch, Ferndown and Verwood, ensuring our services are accessible across Dorset. Harold G Walker Solicitors is one of the highest rated solicitors in Dorset, with Google ratings of up to 4.9 stars and more than 300 Google reviews across its five Dorset offices in Broadstone, Christchurch, Ferndown, Verwood and Wimborne.
Rankings by area of expertise
The rankings below show the areas of expertise that Harold G Walker offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Wills, Trusts & Probate
1 / 2
Commercial Property
1 / 2
Company & Commercial
1 / 3
Consumer
1 / 5
Employment
1 / 3
Family Law
1 / 3
Litigation
1 / 2
Banking
1 / 2
Bribery and Corruption Law
1 / 1
Business Law
1 / 1
Child Law
1 / 3
Company Law
1 / 2
Construction
1 / 1
Court of Protection and Deputyship
1 / 1
Criminal Law
1 / 1
Dispute Resolution
1 / 2
Domestic Violence Law
1 / 1
Equality Law
1 / 2
Equity Law
1 / 1
Fraud Law
1 / 1
Housing & Property
2 / 4
Inheritance Law
1 / 2
Injunctions Law
1 / 2
Insurance Law
1 / 1
Money & Tax
1 / 3
Occupational Health Law
1 / 1
Pensions Law
1 / 1
Personal Injury
1 / 2
Planning Law
1 / 1
Professional Negligence
1 / 4
Regulations
1 / 3
Welfare & Benefits
1 / 3
Local
1 / 3
Wills, Trusts & Probate
964 / 3,721
Commercial Property
867 / 3,588
Company & Commercial
981 / 4,058
Consumer
830 / 4,315
Employment
940 / 3,553
Family Law
1006 / 4,161
Litigation
304 / 910
Banking
539 / 1,012
Bribery and Corruption Law
219 / 409
Business Law
203 / 483
Child Law
578 / 1,643
Company Law
486 / 960
Construction
561 / 847
Court of Protection and Deputyship
231 / 582
Criminal Law
603 / 1,008
Dispute Resolution
628 / 1,792
Domestic Violence Law
503 / 896
Equality Law
362 / 1,075
Equity Law
311 / 568
Fraud Law
337 / 515
Housing & Property
1400 / 4,701
Inheritance Law
358 / 692
Injunctions Law
578 / 921
Insurance Law
434 / 642
Money & Tax
656 / 1,911
Occupational Health Law
316 / 422
Pensions Law
353 / 483
Personal Injury
1050 / 2,598
Planning Law
397 / 577
Professional Negligence
386 / 1,281
Regulations
623 / 2,340
Welfare & Benefits
317 / 1,036
National
2081 / 11,176
Contact & Locations - Harold G Walker
183, Barrack Road, Christchurch, Dorset, BH23 2AR
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Reviews
4.1
/5
9 Reviews
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anonymous
Excellent
Spoke to them for legal advice regarding a consumer rights issue. Everything was clearly explained. We are now much clearer on our legal position. Cannot recommend them enough.
em
Emma Bryant and team are fabulous.
Emma Bryant and her team Alex Crabb are extremely proficient. Emma is approachable and is always on the case. She was always fully informed with my case and has extensive knowledge. Which gave me confidence in her ability to complete my case in a time critical manner. She always put my welfare first and was always working in my best interest. Thank you!
Luke
Poor service and communication
We are very disappointed with the service provided by HGW after we instructed them to handle our late father's probate. After almost two years, it was apparent they had made little progress. Despite this, they warned that the final cost could be significantly more expensive than quoted without providing any justification. When we complained about the lack of progress, communication and escalating costs, they were dismissive and suggested that everything was in keeping with normal practices. We had no confidence in their ability to complete the probate and have since dismissed them. Overall, we felt they did not provide a competent service, were poor at communicating with us and represented poor value for money.
Solicitors tagged in
this review
A representative from Harold G Walker responded to this review
Thank you for taking the time to leave your review. We always welcome reviews, as they give us the opportunity to reflect on our service and improve where we can. However, this matter has been dealt with via our complaint’s procedure, and you were fully informed of the situation. We are therefore surprised by your comments and, although we will refrain from posting additional information publicly, we feel it is important to clarify that your comments do not fully reflect the circumstances. Please be assured that we handle all complaints with the highest professional standards and with the utmost care. Kind regards, HGW Solicitors
Paul
Wills, Trusts & Probate
Very Poor Service and Attitude
My experience with HG Walker Solicitors was regrettably very poor. From the outset, communication was inconsistent and lacked clarity, leaving me uncertain about the progress of my matter and without the reassurance I reasonably expected. I encountered a dismissive attitude when raising concerns, along with an unwillingness to acknowledge or take responsibility for a series of avoidable errors. This left me feeling undervalued as a client and lacking confidence in the service provided. As highlighted by another reviewer, this firm has previously been criticised for “very poor service and poor attitude with multiple errors – The Legal Ombudsman currently reviewing this case.” Solicitors are entrusted with delivering professionalism, accountability, and clear advice. Unfortunately, in my experience, these standards were not met. I was left dissatisfied, frustrated, and without the level of service that should be expected in this profession. It is my hope that HG Walker reflects on these shortcomings and makes meaningful improvements in client care, communication, and accountability. Until then, prospective clients may wish to proceed with caution.
A representative from Harold G Walker responded to this review
Thank you for taking the time to leave a review. We sincerely value all client’s comments as they are integral to maintaining and improving the quality of the legal services we strive to deliver. We note that you have not chosen to raise a formal complaint with the Firm. This is regrettable, since you have made a number of generalised comments within your review, and when invited to give specific examples, you have not done so. We use client feedback to attempt to learn and, on this occasion, we cannot find evidence within the file that such a review is warranted. Since you have chosen not to provide further information to support your claims, it is difficult for us to assess the situation further. It is prudent to note that other parties related to your matter are content to continue to instruct this Firm in the future. It only remains to say that we regret that your experience with our firm did not meet your expectations. Ensuring professionalism, effective communication and accuracy in handling our clients’ matters is a priority for us, and we are genuinely sorry to read that you felt this was not the case in your dealings with us. Best regards, HGW Solicitors
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