English
Paul
Very Poor Service and Attitude
My experience with HG Walker Solicitors was regrettably very poor. From the outset, communication was inconsistent and lacked clarity, leaving me uncertain about the progress of my matter and without the reassurance I reasonably expected. I encountered a dismissive attitude when raising concerns, along with an unwillingness to acknowledge or take responsibility for a series of avoidable errors. This left me feeling undervalued as a client and lacking confidence in the service provided. As highlighted by another reviewer, this firm has previously been criticised for “very poor service and poor attitude with multiple errors – The Legal Ombudsman currently reviewing this case.” Solicitors are entrusted with delivering professionalism, accountability, and clear advice. Unfortunately, in my experience, these standards were not met. I was left dissatisfied, frustrated, and without the level of service that should be expected in this profession. It is my hope that HG Walker reflects on these shortcomings and makes meaningful improvements in client care, communication, and accountability. Until then, prospective clients may wish to proceed with caution.
A representative from Harold G Walker responded to this review
Thank you for taking the time to leave a review. We sincerely value all client’s comments as they are integral to maintaining and improving the quality of the legal services we strive to deliver. We note that you have not chosen to raise a formal complaint with the Firm. This is regrettable, since you have made a number of generalised comments within your review, and when invited to give specific examples, you have not done so. We use client feedback to attempt to learn and, on this occasion, we cannot find evidence within the file that such a review is warranted. Since you have chosen not to provide further information to support your claims, it is difficult for us to assess the situation further. It is prudent to note that other parties related to your matter are content to continue to instruct this Firm in the future. It only remains to say that we regret that your experience with our firm did not meet your expectations. Ensuring professionalism, effective communication and accuracy in handling our clients’ matters is a priority for us, and we are genuinely sorry to read that you felt this was not the case in your dealings with us. Best regards, HGW Solicitors
