Rob
Repeat client!
Well obviously I'd prefer not to have had one accident never mind two. I'd rather not NEED an accident solicitor but twice in a short period? Anyway Chris sorted one problem for me very effectively so I asked him to take over an RTA case that seemed to be going nowhere. My motor insurers had appointed a large firm of solicitors in Liverpool to handle the case. After 2 years they had done almost nothing, not even arranged a medical and the response to phone calls (voicemail) or emails, was usually "someone will call back", they didn't - the best I got was "the case handler has left the company, we are appointing a replacement". Eventually I sent a recorded delivery letter to the complaints department, even that didn't elicit a timely response but after a few weeks someone did call to tell me they'd appointed another replacement case-handler. I aslo tried complaining to the insurer as it was they who had sold me the add-on "legal cover" on the insurance policy. Waste of time, all they did was pass my complaint on to the Liverpool solicitors. Chris was most helpful, communications were always prompt and clear and the case is now successfully concluded. One of the others in the car had worse injuries and stayed with the original solicitors. She has been quoted a court date in 6 months time, 4 years after the RTA. She has been advised of a target compensation figure of about 70% of what Chris has achieved even after deduction of his fees. In the past I'd been a little wary of "no win, no fee" solicitors, I had thought surely the fee reduces the compensation received. Wrong, rather the opposite, the greater the compensation achieved the higher their payment.
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