I had an extremely disappointing experience working with Gemma Ball during what was supposed to be my first property purchase.

From the beginning, the communication was consistently poor. As a first-time buyer, I expected at least some guidance or explanation throughout the process, but instead, I was only sent generic templates with no tailored support or clarification. I was left to figure everything out myself, which caused a lot of stress and confusion.

I constantly had to chase her for updates or answers – not once did she take initiative or show any sense of responsibility. There was no effort to walk me through the legal steps or help me understand the process. I felt completely unsupported.

After already waiting 8 weeks into the process, she finally informed me—only after I chased her again—that we had received replies from the seller’s solicitor. She then casually stated that it would take another 8 weeks before we could sign. That meant a total of 4 months to buy a brand new, empty property with no chain and no delays on the seller's side. Completely unacceptable and, frankly, ridiculous.

This experience left me incredibly frustrated and disillusioned with the conveyancing process. I would not recommend her services to anyone, especially first-time buyers who need a solicitor that communicates clearly and takes some ownership of the process.

In my opinion, Gemma was passive, uncommunicative, and lacked the professionalism and care I expected from a solicitor handling such an important transaction. If you're a first-time buyer, I would not recommend her at all — you deserve someone who will guide you and take responsibility for their role in the process.