Foskett Marr Gadsby & Head LLP

We never thought that purchasing our property would be as simple as Dorothy and Kayley made it. The service was professional, helpful and stress free.

We highly recommend their services to any one considering a conveyancing service.

Keep up the excellent service team Dorothy and Kayley.

Well done!!

Bob dealt with our sale and purchase and was fantastic throughout. He was always contactable and really lovely to communicate with. He met all the deadlines that I asked him to and nothing was too much to ask. I would use him again and highly recommend.

Top Team to Bob and Grace

My family and I cannot thank Bob and Grace enough for their exceptional service in assisting us with all the legal stuff in selling and buying our property. Nothing is a problem - they guided us through the whole process even when we asked some obscure questions whether via telephone/email or face to face. They are both very thorough and always contactable.

The summary at the end was so helpful and we would highly recommend the team to friends and family. In fact our son and mum have also acquired the services of FMGH

I have nothing but positive things to say regarding our experience with FMGH. Great communication, quick at following things up and they answered all the questions we had as first time buyers. Grace was brilliant at keeping us informed. The process was very efficient.

Disappointing service from my conveyancing team. My experience was they did not show me the courtesy of keeping in touch with progress or why there was a lack of progress. It was not until I phoned them to ask what was happening that they seemed to wake up and make more of an effort. Then the blame game began with them telling me it wasn't them, it was others. I never understand why any professional would send the same 4 emails for information (which they told me they did on one occasion) instead of picking up the phone. They were slow at replying to my emails (days) and returning my phone calls - which I shouldn't have had to make if they had taken the simple step to keep me in the loop. I also had the unfortunate experience of reading in a trail of emails an unprofessional comment which hadn't been deleted. They need to remember their clients pay a lot of money for their expertise (which actually is v. good and the Solicitor v. experienced also). Reception were good at passing on messages. I won't be recommending them, they need step up.

It's clear to me that unless the estate is one of value, then FMGH simply aren't interested.
FMGH picked up our estranged father's "estate" when it was clear that he didn't leave a will. As it transpires, the estate was of little value and FMGH put the minimum amount of effort in to handling it on-time and accurately.

This can be explained through the bill itself, where it the cost was estimated to be between £925 and £1,480 + VAT. Despite the case not being in any way complex or vast, the final bill was provided at £4,000 + VAT without prior notification. In fact, the initial estimate had already been exceeded by the time we were contacted.

However the real kicker is that three years on, it transpired they failed to do the diligence required to find the presence of a living spouse and we were therefore liable to pay it back, despite the fact that it takes 5 minutes for a layman to find the presence of a marriage via third party sources.

As a result of this oversight, we were invited for a meeting with our Solicitor and a Litigator whose sole interest was in protecting the firm, being condescending, unhelpful, belligerent and arrogant. It was clear that he wanted us gone and entirely refused to help people in distress - ultimately "it's your problem".

We thankfully don't have a huge amount of experience in handling legal matters - but if FMGH are indicative of the industry at large then we are left with zero trust in the system, or the level of care that should be a pre-requisite, especially in delicate, emotional cases. The reality is they don't care. Maybe they do for those that are going to secure them a big bill at the end of a piece of work, but for us, they couldn't have cared less as we're still having to untangle a mess at our own expense that they created.

FMGH; if you're choosing to read this - and I see no reason why you would - then rest assured that we will be referring this case to the Ombudsman for their opinion on your conduct and lack of professionalism.

This review is for a different branch.

I cannot thank enough FMGH team especially Ms. Debra rose, who’s been phenomenal with her support and help in my purchase. She has a lot of patience and dealt with all my queries, freeholder, and seller’s queries efficiently. She even helped the seller’s solicitors with Tribunal application for freeholder and was impeccable in picking up the nuisance presented to us in lease extension.

She is very diligent and gives a fair advice. My purchase was dragged for one year because of so many moving parts and the freeholder’s surveyor has not been very cooperative.

She also advised me to get a letter of no breach from the other party to resolve the balcony issue. I have seen Debra playing devil’s advocate and just to protect their client’s best interest in the worst-case scenario, to be completely belts and braces!

Fees wise, they have been more than fair! I had to in fact ask them to charge me more because of the work involved. Debra is very ethical, she charged me a fair fee. Having worked in Real estate and with solicitors over 12 years, I can say Debra Rose professional advice and interpersonal skills are commendable. She is a credit to FMGH.

This review is for a different branch.

I have recently used the company for a long drawn out transaction. the service I Received was absolutely first class. I was kept well informed at all stages and has great personal contact at all times. I cannot recommend this company highly enough. They are large enough to punch well above their weight, and yet small enough to care about you as an individual.

I wasn't passed around from one to the other, but kept the same person as my contact throughout a year long process. This is a serious Law firm.