Residential Conveyancer at Crane and Staples LLP

Crane and Staples LLP

Heather Charles-Wall

Residential Conveyancer

I have worked in conveyancing across North London and Hertfordshire for the last 30 years. Before moving to Crane & Staples in October 2014 I have run two branch offices for well known firms of solicitors as well as being Head of Department. I specialise in all aspects of residential conveyancing, plot sales and purchases.

Longcroft House, Fretherne Road, Welwyn Garden City, Hertfordshire, AL8 6TU

Licensed for 3 years

Practice Areas

5.0/5 29 Client Reviews 29
29 Client Reviews

5.0/5

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge

Reviews summary

  • Excellent
    28
  • Very Good
    1
  • Average
    0
  • Poor
    0
  • Awful
    0

Review sources

Anonymous
Click to rate
Rachael
Rachael Added 3 weeks ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
March 05, 2024 20240305132612

Exceptional Service & Communication Throughtout.

5

Tracey & Heather did all the conveyancing for the sale of my property. Everything was dealt with in a professional, and efficient Manor, with care and attention to detail. I was kept in regular contact with updates on the sale, and informed on a regular basis of any important information. Really pleased & happy with the service provided by Crane & Staples & will be more than content in using the company again when looking to purchase my next property.

Solicitor named in this review: Heather Charles-Wall

Was this review helpful? Yes

Geoffrey Nigel
Verified Geoffrey Nigel Added 1 year ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
March 14, 2023 20230314115148

Property Sale Canary Wharf

4

The sale took almost 6 months to complete with both myself and Heather tearing our hair out at the delays and endless questions from the buyers solicitor. Heather remained professional throughout and kept me updated on progress

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 14 March, 2023

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Philip
Philip Added 1 year ago 6 found this helpful Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
October 03, 2022 20221003111220

Exceptional service

5

I don't ususually leave reviews, but I just wanted to recognise the consistent excellent sevice and advice we have received from Crane & Staples over a number of years and on various matters. Particularly from Heather Charles-Wall helping us with property purchases, David Bird sorting my fathers estate and our wills and more recently from Adrian Boulter for responding so promptly with some great practical advice.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 10 October, 2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Karen
Verified Karen Added 1 year ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
August 12, 2022 20220812204516

Excellent service, very clear and regular communication.

5

I would recommend crane and staples, very good service all the way through. It’s a shame other solicitors aren’t as good. A lot of time wasted due to other solicitors inconsistencies. Crane and staples delivered.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 19 August, 2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Jack
Verified Jack Added 1 year ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
June 21, 2022 20220621093017

Successful House Sale

5

I have worked with Crane & Staples for over 15 years and have always excellent to deal with, otherwise I would not continue to do so.

The Solicitor and the entire Conveyancing team that helped in the house team were very helpful and lovely to deal with and I hope to continue to work with them in the future.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 23 June, 2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Mike
Verified Mike Added 1 year ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
April 28, 2022 20220428133052

Professional Service

5

I have recently used Crane & Staples for two house sales and one purchase.
The professionalism of Tracey Fenner and Heather Charles-Walls have been above any other solicitors I have used before.
I cannot recommend them highly enough. Very knowledgeable and very quick to reply.
We have also used the sand firm for years for Wills etc.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 29 April, 2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Yasmin
Verified Yasmin Added 1 year ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
April 08, 2022 20220408161302

Mortgage

5

Tracey and Heather was very helpful during my mortgage process.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 11 April, 2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

John
Verified John Added 2 years ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
February 04, 2022 20220204092106

Crane and Staples acted for me when I moved house

5

Crane and Staples acted for me when I moved house. They were very good, highly recommended

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 14 February, 2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Sharon
Verified Sharon Added 2 years ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
January 27, 2022 20220127181700

Great service

5

From start to finish crane & Staples were great with my sale and the house I bought
Kept me informed all along the way. I would highly recommend them.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 31 January, 2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

John
Verified John Added 2 years ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
October 01, 2021 20211001122353

The solicitors of WGC

5

We have used Crane & Staples on several occasions and have always found the team to be highly professional, as you would expect. We appreciate their personal and friendly approach. We have found that the most efficient method of contact is by email which has always been answered promptly. I would not hesitate to recommend them.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 08 October, 2021

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Reviews collected on

Alison
Alison Added 7 months ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
August 30, 2023
Collected on
20230830094808

Alison

5

I was in a tricky situation having exchanged contracts on my sale before securing a purchase because of the very difficult market. I can't praise Crane and Staples enough for the speed and dedication with which Heather Charles-Wall worked to ensure a fast completion on my purchase. Instead of needing a very expensive and difficult to secure rental contract and contents storage, her efforts ensured I was able to take just a two week holiday between moving out and then into my new house. I can't praise her enough. Outstanding service.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 30 August, 2023

Thank you very much for taking the time to write this lovely review for Heather and the team. We are so pleased that Heather could help you and you were happy with the service provided. We look forward to working with you in the future.

Was this review helpful? Yes

Andrew
Andrew Added 2 years ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
March 21, 2022
Collected on
20220321125344

Andrew

5

I was recommended Crane and Staples to progress my house sale having previously used another firm where I had nothing but issues. Heather was my contact who acted for me, I cannot thank her enough for all of her hard work and guidance she gave me. I would 100% recommend and will be using the firm again.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 21 March, 2022

Thank you very much for leaving this lovely review for Heather and the team. We are so pleased that you were happy with the service provided and we look forward to working with you in the future.

Was this review helpful? Yes

Alison
Alison Added 4 years ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
December 02, 2019
Collected on
20191202152636

Alison

5

Heather Charles-Wall has helped me buy and sell several properties over the years. The service she and her colleagues have provided has always been extremely thorough and friendly. Unlike with previous firms, I have never had a problem trying to get hold of them, or find out what is going on and Heather has gone above and beyond to make sure transactions go through as quickly as possible. I would highly recommend Crane and Staples.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 03 December, 2019

Thank you so much for this lovely review of Heather and her team. We are so pleased that you were happy with the service provided and would recommend us to others. Kind regards, Crane & Staples

Was this review helpful? Yes

Louise
Louise Added 4 years ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
October 16, 2019
Collected on
20191016150229

Louise

5

Fantastic service from Heather Charles-Wall and her team with the progression and completion of our house sale. Superb professionalism, great communication and clear advice when needed. Thank you.

Solicitor named in this review: Heather Charles-Wall

A representative from Crane & Staples LLP responded to this review on 17 October, 2019

Thank you so much for this kind review. We are pleased that you were happy with the service provided by Heather and her team. Please do not hesitate to contact us if you require any of our services in the future. Kind regards, Crane & Staples LLP

Was this review helpful? Yes

Reviews collected on

Malcolm Hill
Malcolm Hill Added 4 years ago Report to admin
Crane & Staples LLP
Collected whilst working at Crane & Staples LLP
June 08, 2019 20190608182127

Malcolm Hill

5

We have just used Crane and Staples for conveyancing as we have used them in the past.

Heather Charles-Wall and her team carried out most efficiently and dealt with all our queries. Tracey Fenner handled many of the queries we raised and dealt with them quickly by email or telephone.

I would highly recommend this company for conveyancing work and we have also found them to be very helpful with wills and power of attorney

Solicitor named in this review: Heather Charles-Wall

Was this review helpful? Yes

About Heather Charles-Wall

I have worked in conveyancing across North London and Hertfordshire for the last 30 years. Before moving to Crane & Staples in October 2014 I have run two branch offices for well known firms of solicitors as well as being Head of Department. I specialise in all aspects of residential conveyancing, plot sales and purchases.

Languages Spoken: English

Contact Heather Charles-Wall

Address

Crane and Staples LLP

Longcroft House

Fretherne Road

Welwyn Garden City

Hertfordshire

AL8 6TU



Phone

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