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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Crane and Staples LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Crane and Staples LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Crane and Staples LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Crane and Staples LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Crane and Staples LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Crane and Staples LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Crane and Staples LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Ann
Collected on:
Adrian helped me to understand what, to me, was a very complex and obscure set of Terms of Business relating to a property sale. He responded to my request for help extremely quickly, explained the meaning and implications of the most concerning clauses and helped devise a very practical strategy and response. His advice was professional, straightforward and exceptionally helpful.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
John,
Collected on:
I met Heather at Crane and Staples. After meeting her, I was confident the purchase of a house was being conducted by a professional and experienced member of the C&S team.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Stephen,
Collected on:
I engaged Crane and Staples to assist me in dealing with a rogue builder who was doing a large project at my home in 2022 and had invoiced me for works not performed. I had refused to pay his final invoice as the amounts were spurious after which the builder in question became quite unpleasant, referring the invoice to a debt collector, resulting in a court letter. Michael and his team were a pleasure to deal with, dealing very effectively with the debt collector and their legal team, offering pragmatic and practical advice which resulted in a satisfactory outcome for me and avoided the necessity of going to court. I would not hesitate to use Crane & Staples again.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Matter Type:
Employment Law
Jacqueline,
Collected on:
Review of severance agreement. Michael went through the whole document with me, explained the technical details, agreed on some amendments to ensure clarity. He responded to my company and challenged when changes were not made following his review. Although my case was very straightforward and the changes were not critical, I felt that if more had been needed he would ensure if was done promptly and correctly on my behalf. I felt very well represented
A representative from Crane and Staples LLP responded to this review on 20 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Matter Type:
Redundancy
Stella,
Collected on:
Michael helped me with my settlement agreement from my redundancy with a previous employer. He was very approachable, quick, professional and had a great eye for detail. He spotted inconsistencies in the agreement which were corrected.
I would always be grateful for his efficient work.
A representative from Crane and Staples LLP responded to this review on 20 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Commercial Contracts and Agreements
Guy
Collected on:
Adrian read a distributor agreement that we are in to give us some expert advice on various aspects of the deal that we were looking to review. He gave a quick expert summary of where we stood and the chances we had on the options we were considering and saved us much unnecessary expense.
A representative from Crane and Staples LLP responded to this review on 20 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Matter Type:
Disputed Probate
Karen,
Collected on:
Very knowledgeable and approachable. Would highly recommend.
A representative from Crane and Staples LLP responded to this review on 20 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Litigation for Holiday and Residential Parks
conor
Collected on:
I have had an issue with a property for a number of years and tried to sort it our myself using Google. I had come to a shuddering halt with where to go next. At the time I was already using Crane and Staples for conveyancing work (which i can also recommend) and asked them if they could help with my situation. They sent my query to Adrian Boulter who called me the same day and within a single consultancy had put my mind at ease and gave me a legal and definite path to follow which will save me a lot of money and resolve the issue. Adrian is great and my lesson learnt is bring the professionals early.
A representative from Crane and Staples LLP responded to this review on 20 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Litigation for Holiday and Residential Parks
Cj
Collected on:
I have had an issue with a property for a number of years and tried to sort it our myself using Google. I had come to a shuddering halt with where to go next. At the time I was already using Crane and Staples for conveyancing work (which i can also recommend) and asked them if they could help with my situation. They sent my query to Adrian Boulter who called me the same day and within a single consultancy had put my mind at ease and gave me a legal and definite path to follow which will save me a lot of money and resolve the issue. Adrian is great and my lesson learnt is bring the professionals early.
A representative from Crane and Staples LLP responded to this review on 20 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Litigation - Insurance disputes
Brian
Collected on:
We contacted Crane & Staples due to our home insurers leaving us in a dire situation, and really needing some guidance and advice as to how we could resolve the issue - Adrian was incredibly helpful, and gave clear directions as to how we could get matters progressed.
A representative from Crane and Staples LLP responded to this review on 20 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Salvatore
Collected on:
We recently sold our property in Stevenage through Crane & Staples. The team were professional, attentive and very helpful through the whole process and efficient at all times. A close relationship with the agent helped the steady progress of our sale. I would highly recommend Crane and Staples.
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Anna
Collected on:
Every member of staff I have spoke to have been friendly. Heather Charles-Wall's team have been excellent in helping with the sale of my late mother-in-laws property.
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Stephen
Collected on:
From start to finish, the service has been excellent, friendly, knowledgeable and above all else professional.
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Alison
Collected on:
Superb, efficient and sensible advice and guidance. I felt fully supported throughout the process. Thank you and your team
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Stephen
Collected on:
I am so grateful to Chris Brewis and his team for their outstanding advice and service. They really helped us through a tricky house purchase.
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Matter Type:
Residential Conveyancing
Shamim Akhtar
Collected on:
I would recommend Crane &Staples , team has been very professional in dealing with our conveyancing. I have absolutely no issues at all.
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Matter Type:
Residential Conveyancing
Petros Spiliopoulos
Collected on:
I have received outstanding service in the conveyancing process of my new home. Tom Axon and all the team have been very professional in their work and extremely helpful throughout. i would not hesitate to use them again.
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Matter Type:
Children
Emma Ansell
Collected on:
I use crane and staples as my main solicitors ( normally Janet Martland) , I find them very helpful and very consistent ! There quite quick at responding to you aswell
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Matter Type:
Residential Conveyancing
Martin Warner
Collected on:
Tom Axon handled the conveyancing of both the sale and subseqent pruchase of a new property. He is the best conveyancing solicitor that I have used. He is efficent, dilligent and just as important, he is approchable. The agents involved in the transaction noted how refreshing it was to deal with Tom. Would highly recomend him.
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Matter Type:
Residential Conveyancing
Matt Smith
Collected on:
Tom Axon and the team were absolutely fantastic! The service could not have been better. I was updated on my purchase at almost daily intervals and the utmost professionalism was displayed in all aspects of the transaction. Tom made everything easy to understand and as stress-free as possible. Cannot recommend highly enough.
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Matter Type:
Residential Conveyancing
Salvatore
Collected on:
Thank you to the whole team involved. Great service.
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Matter Type:
Residential Conveyancing
Diane
Collected on:
Overall a good service. Process was relatively easy and hassle free
A representative from Crane and Staples LLP responded to this review on 20 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Jane
Collected on:
Heather Charles-Wall has been brilliant throughout.
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Matter Type:
Residential Conveyancing
Ramesh
Collected on:
Manish was very professional throughout and delivered everything in a timely matter.
A representative from Crane and Staples LLP responded to this review on 10 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
marcus
Collected on:
Heather was outstanding from start to finish
A representative from Crane and Staples LLP responded to this review on 10 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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We have been helping the local community with their legal matters since 1938. Many of our clients have been clients of the firm for over 40 years and we act for some families stretching back over the generations. We are entirely independent and put our advice to our clients first. We do not pay referral fees. Clients come to us because they have been our clients for many years and have received a good service or because they are recommended to us by other satisfied clients. Over 90% of our work comes to us in this way.
