01707 329333
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Crane and Staples LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Crane and Staples LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Crane and Staples LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Crane and Staples LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Crane and Staples LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Crane and Staples LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Crane and Staples LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Gio
Collected on:
Natasha took on both of my cases and has been amazing! Cannot describe her any other way! She has given me clear direction and advice and always kept me focused. Communication is really important for me and Natasha has always got back to me in timely manner. I really couldn't have got through this without her support. I put my full trust in Natasha and I would recommend her over and over again!
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Martika
Collected on:
We recently had the opportunity to engage in a highly informative conversation with Adrian. His remarkable expertise and invaluable assistance were truly appreciated. It's evident that he is the kind of lawyer you'd want as a strong advocate in your corner.
A representative from Crane and Staples LLP responded to this review on 23 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Matter Type:
Redundancy
Roz,
Collected on:
I engaged Michael go help me navigate a complex contract, and he did so efficiently and clearly, making the unfamiliar language used in the contract nice and clear. He was additionally helpful in pointing out where a clause was standard procedure and when it wasn’t
A representative from Crane and Staples LLP responded to this review on 23 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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David
Collected on:
Adrian was kind enough to take time out of his schedule to advise me on how I should approach my personal case with the other party. He spent 40 minutes on the phone with me and his advice was once again beyond valuable and has helped me to take the correct next steps. Many thanks again Adrian!!! Would HIGHLY recommend!
A representative from Crane and Staples LLP responded to this review on 26 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Cherri and Charlie,
Collected on:
Lilas was amazing, She talked us through everything and was with us every step of the way
Would highly recommend
A representative from Crane and Staples LLP responded to this review on 26 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Rebecca
Collected on:
Called us within minutes of submitting our online request.
Was very thorough, informative and I think gave us the best advice.
A representative from Crane and Staples LLP responded to this review on 26 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Matter Type:
Redundancy
Jon,
Collected on:
Crane & Staples was recommended to me by a colleague, who was also being made redundant. From very first contact with them the process was efficient and timely and the whole process was wrapped up in less than a week, the only delay being caused by my ex-employers HR team availability.
A representative from Crane and Staples LLP responded to this review on 11 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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David
Collected on:
Adrian was kind enough to give us initial legal consultation free of charge in order for us to gather all the necessary information required before potentially going in to a legal battle with the developers who sold us our property. The advice Adrian gave was beyond helpful and we will 100% be moving forward with him once we can. Highly recommend!!!
A representative from Crane and Staples LLP responded to this review on 25 September, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Boundary Disputes
George
Collected on:
We were recommended to Adrian Boulter by our neighbour who had also spoken to Adrian about the same developer who tried to extend the boundary of his plot on their side of his property. A 30 minute conversation which they described as being a mix of common sense sprinkled with ruthlessness if needed, armed them with the information they needed to repel the developer's trespass on their land without incurring a large legal bill.
Adrian was good enough to speak to me at length and again provided advice that would not benefit his firm nor his time-sheet, but would certainly earn him a future client if. He assured me that he was on standby to act on our behalf if needed. I found this to be a refreshingly honest approach and increasingly rare in this day and age.
Would I recommend Adrian Boulter - 100%
A representative from Crane and Staples LLP responded to this review on 25 September, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Boundary Disputes
George
Collected on:
We were recommended to Adrian Boulter by our neighbour who had also spoken to Adrian about the same developer who tried to extend the boundary of his plot on their side of his property. A 30 minute conversation which they described as being a mix of common sense sprinkled with ruthlessness if needed, armed them with the information they needed to repel the developer's trespass on their land without incurring a large legal bill.
Adrian was good enough to speak to me at length and again provided advice that would not benefit his firm nor his time-sheet, but would certainly earn him a future client if. He assured me that he was on standby to act on our behalf if needed. I found this to be a refreshingly honest approach and increasingly rare in this day and age.
Would I recommend Adrian Boulter - 100%
A representative from Crane and Staples LLP responded to this review on 25 September, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Jo
Collected on:
I recently had a disappointing response to a telephone query. I wanted to book an appointment with an Employment Law solicitor to go through my case. The person I spoke to was quite dismissive and implied I couldn't afford them. I started to ask a question and the phone just went dead. I think they terminated the call. Obviously my business wasn't considered good enough.
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D
Collected on:
Very professional honest reliable service and excellent outcome for our needs as a family. As this was a family matter everything was tailored to our needs and I was left feeling very happy . There were frequent updates about what was happening and as an individual I was listened to and had alot of support from the solicitors that worked with me at crane and staples.
Overall on an individual basis I would recommend anyone with a problem they do not understand to get advice from these professionals .
Thank you so much for all the time and hardwork you put into helping me I couldn't have asked for a better outcome in resolving the matters.
Have a wonderful Christmas.
Sincerely
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Stephen
Collected on:
Very professional and courteous law firm. Heather was extremely efficient, timely and kept me up to date at all times. Will now look to engage a different team at C&S for additional legal assistance.
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Daniel
Collected on:
(Translated by Google) David Bird is not trustworthy.
(Original)
David Bird ni vreden zaupanja.
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clark
Collected on:
Great advice and support during a difficult personal process.
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Matter Type:
Residential Conveyancing
Shamim Akhtar
Collected on:
I would recommend Crane &Staples , team has been very professional in dealing with our conveyancing. I have absolutely no issues at all.
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Matter Type:
Residential Conveyancing
Petros Spiliopoulos
Collected on:
I have received outstanding service in the conveyancing process of my new home. Tom Axon and all the team have been very professional in their work and extremely helpful throughout. i would not hesitate to use them again.
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Matter Type:
Children
Emma Ansell
Collected on:
I use crane and staples as my main solicitors ( normally Janet Martland) , I find them very helpful and very consistent ! There quite quick at responding to you aswell
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Matter Type:
Residential Conveyancing
Martin Warner
Collected on:
Tom Axon handled the conveyancing of both the sale and subseqent pruchase of a new property. He is the best conveyancing solicitor that I have used. He is efficent, dilligent and just as important, he is approchable. The agents involved in the transaction noted how refreshing it was to deal with Tom. Would highly recomend him.
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Matter Type:
Residential Conveyancing
Matt Smith
Collected on:
Tom Axon and the team were absolutely fantastic! The service could not have been better. I was updated on my purchase at almost daily intervals and the utmost professionalism was displayed in all aspects of the transaction. Tom made everything easy to understand and as stress-free as possible. Cannot recommend highly enough.
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We have been helping the local community with their legal matters since 1938. Many of our clients have been clients of the firm for over 40 years and we act for some families stretching back over the generations. We are entirely independent and put our advice to our clients first. We do not pay referral fees. Clients come to us because they have been our clients for many years and have received a good service or because they are recommended to us by other satisfied clients. Over 90% of our work comes to us in this way.
