Usama Azam
Extremely Disappointing Experience – Poor Communication and Constant Chasing
My experience with NPS Law, particularly in dealing with Hamza Ahmad and Sofia Ahmad, has been extremely disappointing. The biggest issue throughout the transaction has been communication. Trying to speak to the person actually handling the matter has been unnecessarily difficult. Almost every time I have called, I have been unable to get through to Hamza or Sofia directly. Messages are left, calls are chased, and far too often I have found myself having to repeatedly follow up simply to understand what is happening with my own transaction. There has also been a frustrating amount of back-and-forth, unclear updates and a lack of proactive case management. At various stages I have had to specifically ask what remains outstanding, who is responsible for it, whether the other solicitors have been chased, and what is actually preventing matters from progressing. I fully appreciate that conveyancing can involve third parties and that not every delay is within a solicitor's control. However, what is within their control is communication, escalation, proactive chasing and keeping their client properly informed. Unfortunately, this is where my experience with NPS Law has fallen well below the standard I would reasonably expect from a professional conveyancing firm. When a client is involved in a significant property transaction, they should not have to continually call, email and chase their own solicitor for basic updates or repeatedly request that outstanding matters are escalated. Based on my personal experience, I would not recommend NPS Law to anyone for conveyancing purposes. The whole process has caused unnecessary frustration and has been made considerably more stressful by the lack of accessible and proactive communication.
from Nps Law LLP
We are sorry to hear that your experience did not meet the level of service we aim to provide. We take feedback seriously and would welcome the opportunity to review your experience in more detail. Please contact us directly so that we can address your concerns appropriately.
