Alexandra Filip
Avoid at all costs
I had a terrible experience with NPS Law when I remortgaged earlier this year. I have instructed them with more than 3 months before my old mortgage deal was expiring, but they have managed to drag the process for 4 months and half, which resulted me in losing more than £700 as I have been forced to on the SVR with my old mortgage provider. The communication was very poor and they were very unaware of the processes (especially the Help to Buy work-stream) and I had to personally call HTB and the new mortgage provider to push things along.
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A representative from Nps Law LLP responded to this review
Thank you for taking the time to share your feedback. We sincerely appreciate you bringing these concerns to our attention, and we understand your frustration regarding the timeline and communication throughout your remortgage process. We have received your formal complaint and take all feedback seriously. You will receive a detailed response to your complaint today, which will address each of the points you've raised, including the delays, communication gaps, and the Help to Buy process. We recognise that this experience fell short of the standard we aim to deliver, and we're committed to understanding what happened and how we can improve. Our complaints team will provide the personalised attention your concerns deserve. Thank you for your patience.