Steve
Complaints Manager silent for over 8 weeks – breaking their own policy Review:
Rhian Whiting She acknowledged my complaint on 16 December with “bear with me and I will respond fully when I am able to do so”. The firm’s own complaints policy promises a final response within 8 weeks. That deadline expired on 10 February 2026. It is now March – no response, no update, no final decision. If the Complaints Manager can ignore their own 8-week policy for over 8 weeks, what does that say about the firm’s standards? This follows 70+ days delay in probate payment after ID verification on 30 September 2025, ignored SARs, and misleading statements about insurance. Complaints live with SRA and Legal Ombudsman. Avoid for probate or any matter requiring reliable service.
Solicitors tagged in
this review