Anonymous
This review was submitted by a verified client of Bendall & Sons.
Conveyancing
Syeda and Paul were great with the sale of our house, they liaised with our estate agents and completed on the sale promptly. The only gripe would be that I had provided my ID in the past at least once or twice and visited their offices on numerous occasions. However, I needed to provide it again for the conveyancing in February and again for another matter with the firm in June. A joined up / streamlined approach would be helpful.
A representative from Bendall & Sons responded to this review
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Syeda and Paul provided you with a prompt and efficient service throughout the sale of your property and worked closely with your estate agents to help ensure a smooth completion. We also appreciate your constructive feedback regarding our identification process. We understand that, from your perspective, being asked to provide identification more than once for different matters may have seemed repetitive. We value your comments and will share them with the relevant teams as we continue to review our processes and look for opportunities to enhance the client experience. Thank you again for choosing Bendall & Sons. We wish you all the best, and should you require any legal assistance in the future, we would be pleased to assist.
