Anonymous
Typo in my original review
I wouldn’t hesitate to recommend Helen to anyone who needs to pursue a case for clinical negligence. It wasn't easy and it took a while but in the end we won.
Solicitors tagged in
this review
-
Regulated by: The Solicitors Regulation Authority
-
Regulator ID: 357068
-
Based in Newcastle upon Tyne, Tyne and Wear
-
Licensed for 19 years
Accepting new clients via ReviewSolicitors
-
Regulated by: The Solicitors Regulation Authority
-
Regulator ID: 357068
-
Based in Newcastle upon Tyne, Tyne and Wear
-
Licensed for 19 years
Helen Morland
ReviewSolicitors Suitability Check
See availability
Expertise
Costs
In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.
Excellent
Value for
Money
Money
Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
5.0/5
Initial Impressions
5.0/5
Approachability
5.0/5
Documentation Accuracy
5.0/5
Legal Knowledge
5.0/5
Value for money
5.0/5
Experience
-
Hay & Kilner LLP
SRA-approved manager - Member
Until Present
Languages spoken
- English
Opening hours
| Monday | 08:30–18:00 |
| Tuesday | 08:30–18:00 |
| Wednesday | 08:30–18:00 |
| Thursday | 08:30–18:00 |
| Friday | 08:30–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle Upon Tyne, NE4 5BZ
Reviews
5.0
/5
8 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
ReviewSolicitors Review List
Anonymous
Verified
This review was submitted by a verified client of Hay & Kilner LLP.
Clinical Negligence
Excellent in every way.
I met Helen at the worst time in my life, she guided me through the process with kindness and support. Her knowledge of her subject is unmatched, she did everything in an efficient and timely manner explaining everything to me in plain English as we went along. She was super responsive to contact and I always felt like an important and valued client. I would hesitate to recommend her to anyone who needs to pursue a case for clinical negligence. It wasn't easy and it took a while but in the end we won.
Solicitors tagged in
this review
A representative from Hay & Kilner LLP responded to this review
Thank you so much for taking the time to let us know how you found working with Helen, we are so glad she was able to offer spport and guidance throughout the process. We have passed on your kind words.
Diane Holland
Verified
This review was submitted by a verified client of Hay & Kilner LLP.
Clinical Negligence
Clinical Negligence
From first meeting Helen in October 2023 she put both myself & husband at ease. She explained the procedures and how long the claim could take to a settlement which we thought could be at least 2 years. She told me not to think too far ahead and take things a day at a time and try not to get stressed about it as that was what she was there for and that I could contact her at anytime. She kept us informed regularly. I couldn’t believe that in February this year the claim settled, she said it was the quickest claim she had dealt with. So I would just like to thank Helen for everything.
Solicitors tagged in
this review
A representative from Hay & Kilner LLP responded to this review
Thanks so much for taking the time to leave a review Diane and so glad that Helen was able to support you through a quick settlement. We have passed on your kind words to her.
Anonymous
Verified
This review was submitted by a verified client of Hay & Kilner LLP.
Clinical Negligence
Excellent all around team
Medical negligence claim I was truly, forever grateful to all of the legal team and subsequent Medical experts that supported my claim. It was proven that the initial treatment and advice was woefully inaccurate and inappropriate that caused immense physical and life long injury with the likely prospect of surgery in the future Hay and Kilner have fought for compensation although I am left with a lifetime of pain but this is some form of retribution against inadequate diagnosis.
Solicitors tagged in
this review
Marcin
Verified
This review was submitted by a verified client of Hay & Kilner LLP.
Clinical Negligence
Medical Negligence Case
My case took nearly 6 years. Helen and her Team were always there to support me on every stage of my case. She kept me updated and informed at all time. She made me feel secure especially through the hardest moments of my case. There is no words to describe how grateful I am that I have met Helen on my journey. bless you my Dear and Thank you once again.
Solicitors tagged in
this review
A representative from Hay & Kilner LLP responded to this review
Thanks for taking the time to leave us a review Marcin. So glad that Helen was able to support you throughout the claim and was able to make you feel so secure. We have passed on your comments to Helen and the team.
Learn if this Solicitor can assist you
Discover the right legal expertise tailored to your needs. Assess availability, delve into specialised knowledge, and understand costs transparently.
Our platform, dedicated to collecting solicitor reviews, ranks them based on value, quality, and ethical standards, guiding you to informed decisions.
See availability
Check expertise
Estimate Costs
