Verified review
This review has been left by a verified client who used Hay & Kilner LLP.
Anonymous
Collected on:
Estate Admninstration
Professional, knowledgeable and pleasure to deal with.
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Hay & Kilner LLP
01912628231
We are a modern, full-service law firm with a long-established reputation and proven track record. Our raft of long-standing clients is testament to our ability to always provide you with the highest standards of legal excellence and service.
- Address
- NE28 7AT
- 01912628231
- www.hay-kilner.co.uk
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Hay & Kilner LLP
have 2 other locations
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How Hay & Kilner LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hay & Kilner LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hay & Kilner LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Hay & Kilner LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hay & Kilner LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Hay & Kilner LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hay & Kilner LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Hay & Kilner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Verified review
This review has been left by a verified client who used Hay & Kilner LLP.
Matter Type:
Cohabitation agreements and disputes
Emma
Collected on:
Family matters
This is the second time using hay, I rely on straight and honest guidance whether I like or not but needs to
be best for my child and hay gave this and answered any questions I had, listened as family matter can be stressful I felt heard and supported during both times using them and should I need to return I will use again, I've used two different companies before hay as me exs traits aren't nice and this company understand and helped me and my family thro so many yrs of difficulties I would 100% recommend
A representative from Hay & Kilner LLP responded to this review on 29 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Hay & Kilner LLP.
Matter Type:
Child contact
Anonymous
Collected on:
Family law
Initially had the pleasure of Amey Jones advising me,who was very kind,patient and understanding during a very stressful time for me.
Further on in the year Robert Hackett took over the next part of my case and he was very professional,explained all aspects of my case to me extremely well. Mr Hackett has a very calming demeanor which helped no end during the process,most importantly we won our case!
A representative from Hay & Kilner LLP responded to this review on 29 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Hay & Kilner LLP.
Matter Type:
Wills
Jennifer Robinson
Collected on:
My late mother's Will
Keir McGovern was our main point of contact in the handling of our late mother's Will. There was a complication in that there was a Trust set up within the Will in favour of our brother, James. Sadly he
pre-deceased our mother and we should have cancelled the trust following his passing. However we weren't aware of this and it was discovered after our mother passed. Keir and Tom took on the task of dealing with the Will, including the trust and dealt with it in a kind, caring and professional manner. Nothing was too much trouble and Keir was always on hand and happy to deal with all of our many queries throughout the entire process. I'm very grateful to her and will be asking her to attend to my Will when it needs amending next year.
A representative from Hay & Kilner LLP responded to this review on 13 November, 2024:
So glad that Keir was such a help to you Jennifer. We have passed on your kind comments and look forward to working with you again very soon.
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Matter Type:
Child Law
SMPL
Collected on:
Top solicitor
Never put a foot wrong did everything she could to help, always quick to pass me new infomation and kept me in the loop throughout. Simply an amazing person who cares about what she does and gets the job done.
A representative from Hay & Kilner LLP responded to this review on 03 October, 2024:
Thanks so much for leaving Kerry such positive feedback. Really glad she was such a support and help. We have passed on your comments.
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Verified review
This review has been left by a verified client who used Hay & Kilner LLP.
Matter Type:
Child Law
Kristian
Collected on:
Excellent
Katie is an absolutely outstanding solicitor! She made my experience as easy as possible and helped me throughout With anything I did not understand. She got me the outcome I was hoping for and I could not of asked for more. She’s brilliant and I would and have recommended her to anyone who needs advice in her field.
A representative from Hay & Kilner LLP responded to this review on 13 September, 2024:
Thank you for your review Kristian. We really appreciate the positive feedback you have given Katie and are so glad she was such a help. We have passed on your comments to her.
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Verified review
This review has been left by a verified client who used Hay & Kilner LLP.
Matter Type:
Child Law
Cheryl
Collected on:
Thank you
I am leaving this review to express my thanks and gratitude to Katie Westgarth of Hays&Kilner who has helped me in a professional and friendly manner with my case.
I was really overwhelmed before the first meeting with her but she completely but me at my ease and explained the proceedings and paperwork to me so that I could understand what to me was over my head . She even accompanied me to the court case as I was intimidated by the system and certain people present,she wasn't paid for this and did it she said as she likes to see good people get justice
I would not hesitate to use this firm again in future I'd I need further help
A representative from Hay & Kilner LLP responded to this review on 06 September, 2024:
So glad that Katie was able to offer the support you needed Cheryl.Thanks so much for taking the time to leave us this feedback, which we have passed on to Katie.
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Matter Type:
Criminal defence - All
Jonny
Collected on:
Winner
I have used Mark for many years, his level of professionalism and the knowledge he has is second to non! Would highly recommend.
A representative from Hay & Kilner LLP responded to this review on 17 January, 2024:
Thanks for taking the time to leave us a review Jonny. Very glad that Mark has been such a help.
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Glenn
Collected on:
Appalling Solicitor
If you expect a solicitor to fall asleep when in discussions with him and to be worse than Derek the Donkey in court then you must make an appointment with P....
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Abigail
Collected on:
Excellent established law firm
Excellent established law firm. I would not hesitate (and have indeed done so) Hay & Kilner for family law matters. Jeremy was readily available to discuss anything I needed clarified or general queries about my case. There was no delay in correspondence before, during or after court which gave immense peace of mind.
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Reviews collected from
Matter Type:
Wills
Billy
Collected on:
Billy
I got a new will drafted and went smoothly from start to finish.
I was dealt with by Emma Pringle who was a pleasure to deal with.
A representative from Hay & Kilner LLP responded to this review on 07 April, 2025:
Thanks for much for taking the time to leave such positive feedback Billy and so glad we could be such a help, we have passed onto Emma.
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Richard
Collected on:
Richard
Thoroughly professional, friendly and approachable staff. Everything was explained clearly, questions answered, queries clarified. It was our first meeting at their new premises and the only issue for us was finding convenient parking!!
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steve
Collected on:
steve
Responsive, professional, pragmatic and good value for money!!
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Matter Type:
Family law
Sheila
Collected on:
Sheila
The help that Hay & Kilmer gave to us when we were fighting a Court case was absolutely invaluable., in particular I would like to give thanks to Louisa Beresford, who guided us through what was a very difficult time. Her commitment and integrity were absolutely second to none!
We won the case hands down but we could not have done it with her legal expertise and guidance.
I can unreservedly recommend this Firm!!
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Matter Type:
Clinical Negligence
Daniel
Collected on:
Daniel
Excellent. I felt completely supported by the team. They work very hard for the client. My settlement was life changing.
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Hay & Kilner LLP are accredited by
About this branch
Description
We pride ourselves on being approachable, down-to-earth and open-minded, with our team of experienced advisors providing a comprehensive service across an extensive range of practice areas. This means we can work with you on both your personal and professional matters throughout your lives. We are engaging We communicate with you in a way you can relate to in an engaging and candid manner — it’s what sets us apart from the competition. We are relatable Our relationship with you goes beyond the purely transactional. We take the time to get to know you, which allows us to become part of your team. We are a friendly face, we encourage open dialogue, and we listen. Developing a partnership with you allows us to deliver, and exceed, high levels of service. This personal touch ensures consistently straightforward and pragmatic advice, getting you the right solution every time. We are dynamic We are pro-active and progressive with a ‘can do’ attitude. We are innovative, confidently looking to the future and embracing new technology to offer you a range of solutions to the challenging issues you face. All of this is done with a welcoming and energetic mentality. We are passionate We aim high as a firm and that’s something that we love to see in the culture and attitude around us. Our people truly are our biggest strength, and we are fully invested in providing an open, inclusive and engaging working environment. As a result of this, you have insightful and well-informed thought leaders at your fingertips, who are proud to go the extra mile for you. If you are looking for an opportunity to join a growing, ambitious firm, where you will be supported, and valued, click here. We are supportive We are immensely proud of our North East roots and we are committed to giving back to our local community. We commit to being a socially responsible firm in many different forms, including charitable support, mentoring schemes, sponsorships and volunteering. You can read more here, including how we have been supporting our charity of the year, Children's Heart Unit Fund (CHUF). We are also proud of our working environment and how our teams work collaboratively to support each other. We excel We deliver our services to defined quality standards. We are committed to providing you with the highest levels of service at all times and continue to hold notable accreditations which demonstrate our service excellence.
Practice areas
• Commercial Contracts • Commercial Litigation & Dispute Resolution • Commercial Property • Commercial Property Disputes • Construction & Engineering • Corporate • Data Protection • Employment & HR • Information Technology & Software • Intellectual Property • Professional Negligence • Restructuring & Insolvency • Agriculture & Rural • Children • Clinical Negligence • Criminal Defence • Digital Assets & Cryptocurrencies • Divorce & Family • Inheritance Disputes • Residential Conveyancing • Wills, Trusts & Estates
Regulated by
Legal services
Personal areas of law
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Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence
- Dental Negligence Claims
- Dermal Filler Compensation Claims
- Diabetes Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- Faulty Defibrillator Claims
- Fertility Negligence Claims
- GP Negligence Claims
- Group B Streptococcus Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Eye Surgery Claims
- Laser Treatment Claims
- Lung Cancer Misdiagnosis Claims
- MRSA Claims
- Medical Misdiagnosis Claims
- Medical Negligence
- Meningitis Misdiagnosis Claims
- Metal-On-Metal Hip Replacement Claims
- Misdiagnosed Miscarriage Claims
- Nerve Damage Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
- Ovarian Cancer Misdiagnosis Claims
- Pancreatic Cancer Misdiagnosis Claims
- Periodontal Disease Claims
- Pregnancy and Gynaecology Injury Claims
- Pressure Sore Claims
- Prostate Cancer Misdiagnosis Claims
- Restorative Dentistry Claims
- Sepsis Negligence Claims
- Skin Cancer Misdiagnosis Claims
- Sorin Stockert 3T Heater-Cooler Claims
- Spinal Surgery Claims
- Stillbirth Compensation Claims
- Stroke Misdiagnosis Claims
- Surgery Compensation Claims
- Surgical and Transvaginal Mesh Claims
- Testicular Cancer Misdiagnosis Claims
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Crime/ Criminal Defence
- Assault
- Business Crime
- Criminal Damage
- Criminal defence - All
- Domestic violence
- Drugs offences
- Fraud
- Harassment
- Juvenile
- Legal aid
- Murder and Manslaughter
- Prison law
- Professional Conduct
- Regulatory Defence
- Sexual allegations including Rape and Sexual Assaults
- Theft
-
Driving offences
- Appeal driving conviction
- Careless driving
- Dangerous driving
- Death By Careless Driving
- Death by dangerous driving
- Disqualification removal
- Drink driving
- Driving Whilst Unfit
- Driving Without Due Care
- Driving whilst disqualified
- Driving without a licence
- Driving without insurance
- Drug driving
- Drunk in charge
- Failure to provide a blood sample
- Failure to provide a specimen
- Mobile phone offences
- Road rage incidents
- Serious injury by dangerous driving
- Signs and signal offences
- Speeding offences
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Education
- Education
-
Employment
- Settlement Agreements
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Domestic Abuse
- Domestic Violence
- Family law
- Financial Matters
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
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Housing & Property
- Boundary Disputes
- Declarations of trusts
- Housing disputes
- Investment and buy to let properties
- Landlord and Tenant
- Neighbour Disputes
- New home purchases and sales
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Right of Way and Rights to Light
- Transfers of equity
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Money & Tax
- Debt and Bankruptcy
- Insolvency and bankruptcy
- Trusts
-
Personal Injury
- Personal Injury Law
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Professional Negligence
- Professional Negligence
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Welfare & Benefits
- Mental Health - Court of protection
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Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills
Business areas of law
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Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
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Banking
- Banking
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Charities
- Charities
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Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
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Company & Commercial
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Contract law
- Contractual Disputes
- Corporate Law
- Data Protection
- Debt Recovery
- Employment - business
- Insolvency and Bankruptcy
- Intellectual Property
- Mergers and Acquisitions
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Small businesses
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Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- In-house training
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Energy & Transport
- Energy
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IT & Intellectual Property
- Advertising and Marketing Compliance
- Anti-Counterfeiting and Anti-Piracy
- Computer and IT Law
- Confidential Information, Know-How and Trade Secrets
- Copyright
- Dealing with intellectual property infringements
- Design rights and product designs
- Domain Names
- GDPR
- Intellectual Property Litigation and Dispute Resolution
- Patents
- Personality and Image Rights
- Trade Marks and Designs