Maria McNally
This review was submitted by a verified client of Thomas Mansfield Solicitors Limited.
Riah Satter
I feel it is important to shine the light on an excellent customer service experience I have received from Riah Sattar. As you are aware when you are passed on to a dispute resolution team, you are feeling anxious, frustrated and out of your depth. However, from my first initial “Teams” meeting Riah was so reassuring and indeed factual. Riah listened to my case and gave constructive advice, and indeed instructions of how she would take the steps to resolve my situation. I am so grateful for being passed to Riah, she resolved my dispute in my favour but that isn’t the reason I am writing this. Riah, provides such prompt responses, always with such informative and effective advice. Riah is throughly invested and is completely immersed, right through to the end. I felt totally confident with Riah heading my dispute. Sometimes, when you meet a lady with such a professional attitude, and empathy as I did with Riah, I felt compelled to share this with you. If others find themselves to be in need of a dispute resolution team, please know you are lucky to be under the care of Riah, you can rest assured she will work efficiently on your behalf. Being extremely valued and respected is such an amazing feeling especially as I was in such a emotional and stressful state of mind. Thank you Riah, I could not be more grateful, not just because you resolved my dispute but also just for being the lady you are. Kind regards, Maria McNally
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A representative from Thomas Mansfield Solicitors Limited responded to this review
Thank you for such a generous review and for going out of your way to write it - Riah will be genuinely touched. The point you make about feeling valued and respected is the one that stands out to us. It matters most at exactly the moment when people tend to feel they have lost control of a situation, and it is good to know Riah gave you that from the first meeting onwards. Thank you for placing your trust in us, and we wish you all the best. The Thomas Mansfield Team