anonymous
Extremely disappointing experience
Extremely disappointing experience. We instructed this firm to assist with my partner’s immigration case and were given assurances that everything would be handled properly, including after the Home Office refusal. Unfortunately, we felt those assurances were not followed through, and when we asked for answers, we struggled to get clear communication or meaningful support. As we were unable to proceed with the service as expected, we requested a refund. However, we were offered only £400 back from the total amount paid, which included the application and other associated costs. This has been an extremely stressful experience, particularly during a very difficult time for my partner. We have now been advised to make a formal complaint. Based on our experience, we would not recommend this firm.
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