Diana Mackenzie

I was only made aware of my eligibility to apply for CICA after 3 years by my Woman’s Aid Counsellor. I applied by myself and it was very overwhelming. When CICAS asked for more details because I had miss the 2 year mark I became very stressed as everything was very fresh after the Trial. I knew I needed help. I searched for Criminal Injury Lawyers and a very small amount are specialised in certain Cases. Some offered me No Win No Fee, Taking 40% off any compensation that I might receive. Some I felt were pushy or far too fast to help with little information. This screamed red flags to me. When I came across Diana Mackenzie at Balfour & Manson and did my research I felt a lot more trusting. Diana’s genuine professional manner and knowlege with such a complex case made me feel at ease. She kept me informed and explained the process well. I contacted her in November 2025 and of May 2026 I was awarded £16,000 compensation. Balfour & Manson only take 25% for all costs. I am blown away by how quick my case was handled. The money will not change the past but will help to shape my future. I’m sure anyone that has suffered will understand how much it can effect your life. I highly recommend Balfour & Manson and Diana Mackenzie to anyone seeking help with Personal Injury Claims.

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Diana Mackenzie

I had a workplace injury claim with Diana who was excellent all the way through. Her efforts were amazing and constantly kept me updated and communicating my case back and fourth with me. Achieving a winning outcome too. Highly recommend Diana and Balfour + Manson for legal representation

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Diana Mackenzie

Very happy with the service i received from Balfour + Manson! Diana was very professional & thorough & kept me up to date at all times throughout my case! Would not hesitate to recommend this company & Diana to anyone who has had the misfortune of an accident, they will look after you & strive for the best outcome!

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Diana Mackenzie

Right from the start Diana treated us with care and kindness. She has always been very patient and very professional in her dealings with us. Always answered any questions that we had on time. We wish Diana all the best for future.

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Diana Mackenzie

I have worked with Diana for 2 cases now and I seriously can’t fault her in anyway. She is professional throughout and very knowledgeable. Diana keeps me involved throughout, regardless if she is still waiting for responses herself. Her response to work is amazing, she shows that she is passionate about her job and provides over and above responses, to ensure I understand and what her next steps will be. I’d definitely use Diana in the future, should I ever need too.

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Diana Mackenzie